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My prime's screen cracked

4th March 2012, 09:56 PM |#1  
dragonithe's Avatar
OP Senior Member
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So something strange happened to me. I did nothing weird when I picked up my prime but of a sudden, crack.
My prime's screen broke in two over the length of the body.

I hope that the warranty wont be a problem, but i'm not sure how to handle it.
Should I go to asus directly or go to the shop where I bought it (mediamarkt nl)

I'm also interested if i'm the first person were the screen cracks when the prime is picked up.
4th March 2012, 10:01 PM |#2  
benefit14snake's Avatar
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Flag Henrico, VA
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There have been a few odd issues with screen cracking.

Sent from my Transformer Prime TF201 using Tapatalk
5th March 2012, 02:36 AM |#3  
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Flag Melbourne
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Another broken screen
Just posted on another thread about my TF201 screen turning up cracked when I took it out my laptop bag this morning. It was mounted in the dock at the time and hadn't been dropped or mishandled - just carried to work and taken out.

Unfortunately, the screen isn't covered by warranty and the local ASUS service provider (in Australia) quoted $400 for the repair (parts, labour, shipping). Not sure what I'm going to do (the crack is in a corner and is small enough to live with) but I must say I've lost a lot of confidence in ASUS over this purchase (even before the screen broke I was having crash/reboot problems and crummy WIFI reception).
5th March 2012, 05:35 AM |#4  
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Is the crack only on the inside(can you feel the crack with your fingernail)?
It may be due to heat, it has happened with other devices, and if that's the case and they don't cover it its really f'd up.
5th March 2012, 07:45 AM |#5  
dragonithe's Avatar
OP Senior Member
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I can only feel the crack on the far right side.
However heat would be a strange reason for me because I didn't touch my tablet for more than an hour so before the fatal pick up.

Sent from my HTC Desire using XDA App
5th March 2012, 02:27 PM |#6  
Thanks Meter: 3
Check out

There is a guy with a spontaneous crack in the upper right corner
According to Asus there had been to much pressure on that spot.
Maybe he pinched too hard to get better wifi/ gps signal.
No warranty, cost him 142,81 euros to fix.
Hope you are not the same guy.
Last edited by T.A Blet; 5th March 2012 at 04:47 PM.
5th March 2012, 08:03 PM |#7  
Junior Member
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Wow, that's really similar to mine. I just sent mine in for a warranty claim. Not sure they'll approve it, but this gives both of us more ammo for our claim. I've got post at the following link with a video on youtube as well.

Here's a video:

And a pic:

5th March 2012, 08:08 PM |#8  
Senior Member
Flag Chicago, IL
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Don't all of these seem to be originating from the top right, or at least in the top-half of the screen? (Assuming Asus logo is top left). I wonder if it's a hardware revision issue.. Do you all have similar serial numbers?

Wow, that's really frustrating..

So I guess no storing the tablet in the dock (at least not closed, anyway).
Last edited by namebrandon; 5th March 2012 at 08:41 PM.
5th March 2012, 08:54 PM |#9  
geon106's Avatar
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so far my screen hasn't ever cracked. But whenever the picture keeps flickering/going fussy/shaking, i'll not put pressure on the edges to try and fix it.

I'm also going to keep paying my extended monthly cover plan too just in case!
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5th March 2012, 09:08 PM |#10  
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Mine also has a crack in the upper right. It is only noticeable in the right light and even then barely, its about 2 inches long, for now. It is the only thing I have a complaint about. Everything works fine on mine except the GPS and I can live without that.
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