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My prime's screen cracked

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By dragonithe, Senior Member on 4th March 2012, 09:56 PM
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So something strange happened to me. I did nothing weird when I picked up my prime but of a sudden, crack.
My prime's screen broke in two over the length of the body.



I hope that the warranty wont be a problem, but i'm not sure how to handle it.
Should I go to asus directly or go to the shop where I bought it (mediamarkt nl)

I'm also interested if i'm the first person were the screen cracks when the prime is picked up.
 
 
4th March 2012, 10:01 PM |#2  
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There have been a few odd issues with screen cracking.

Sent from my Transformer Prime TF201 using Tapatalk
5th March 2012, 02:36 AM |#3  
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Another broken screen
Just posted on another thread about my TF201 screen turning up cracked when I took it out my laptop bag this morning. It was mounted in the dock at the time and hadn't been dropped or mishandled - just carried to work and taken out.

Unfortunately, the screen isn't covered by warranty and the local ASUS service provider (in Australia) quoted $400 for the repair (parts, labour, shipping). Not sure what I'm going to do (the crack is in a corner and is small enough to live with) but I must say I've lost a lot of confidence in ASUS over this purchase (even before the screen broke I was having crash/reboot problems and crummy WIFI reception).
5th March 2012, 05:35 AM |#4  
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Is the crack only on the inside(can you feel the crack with your fingernail)?
It may be due to heat, it has happened with other devices, and if that's the case and they don't cover it its really f'd up.
5th March 2012, 07:45 AM |#5  
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I can only feel the crack on the far right side.
However heat would be a strange reason for me because I didn't touch my tablet for more than an hour so before the fatal pick up.

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5th March 2012, 02:27 PM |#6  
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Check out http://www.androidworld.nl/forum/asu...erm-kapot.html

There is a guy with a spontaneous crack in the upper right corner
According to Asus there had been to much pressure on that spot.
Maybe he pinched too hard to get better wifi/ gps signal.
No warranty, cost him 142,81 euros to fix.
Hope you are not the same guy.
Last edited by T.A Blet; 5th March 2012 at 04:47 PM.
5th March 2012, 08:03 PM |#7  
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Wow, that's really similar to mine. I just sent mine in for a warranty claim. Not sure they'll approve it, but this gives both of us more ammo for our claim. I've got post at the following link with a video on youtube as well.

http://forum.xda-developers.com/show...1498237&page=2

http://www.transformerforums.com/for...ld-i-do-7.html

Here's a video:

http://youtu.be/SL03vjH-TOA

And a pic:

5th March 2012, 08:08 PM |#8  
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Don't all of these seem to be originating from the top right, or at least in the top-half of the screen? (Assuming Asus logo is top left). I wonder if it's a hardware revision issue.. Do you all have similar serial numbers?

Wow, that's really frustrating..

So I guess no storing the tablet in the dock (at least not closed, anyway).
Last edited by namebrandon; 5th March 2012 at 08:41 PM.
5th March 2012, 08:54 PM |#9  
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so far my screen hasn't ever cracked. But whenever the picture keeps flickering/going fussy/shaking, i'll not put pressure on the edges to try and fix it.

I'm also going to keep paying my extended monthly cover plan too just in case!
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5th March 2012, 09:08 PM |#10  
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Mine also has a crack in the upper right. It is only noticeable in the right light and even then barely, its about 2 inches long, for now. It is the only thing I have a complaint about. Everything works fine on mine except the GPS and I can live without that.
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5th March 2012, 09:33 PM |#11  
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Quote:
Originally Posted by buster6070

Wow, that's really similar to mine. I just sent mine in for a warranty claim. Not sure they'll approve it, but this gives both of us more ammo for our claim. I've got post at the following link with a video on youtube as well.

http://forum.xda-developers.com/show...1498237&page=2

http://www.transformerforums.com/for...ld-i-do-7.html

Here's a video:

http://youtu.be/SL03vjH-TOA

And a pic:

Yea, pretty much same situation / same result.
At least were not alone in this.

Quote:
Originally Posted by T.A Blet

Check out http://www.androidworld.nl/forum/asu...erm-kapot.html

There is a guy with a spontaneous crack in the upper right corner
According to Asus there had been to much pressure on that spot.
Maybe he pinched too hard to get better wifi/ gps signal.
No warranty, cost him 142,81 euros to fix.
Hope you are not the same guy.

From the look of it I'll probably be in the same situation...
But let's hope that with all these pictures / occurrences we/I can convince them it's not our fault but a production failure.
Picture of the crack from that link.

Quote:
Originally Posted by namebrandon

Don't all of these seem to be originating from the top right, or at least in the top-half of the screen? (Assuming Asus logo is top left). I wonder if it's a hardware revision issue.. Do you all have similar serial numbers?

Wow, that's really frustrating..

So I guess no storing the tablet in the dock (at least not closed, anyway).

I don't know about the serial number but from the look of the thread that buster6070 posted it's more of a dock problem.
My serial is C10KAS0XXXXX

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