anyone have any idea how long the turnaround should be on warranty repair? I sent it in from the states and its been over a month and I have had no updates or an ETA. I called support and the guy said he didn't know and the person who would isn't in..... The next call got me the "something happened in the warehouse and I can't tell you when you'll see your device.
I'm usually pretty easy going but they have almost had my tablet longer than I have.
it must be because youre in the states you know. i sent my archos 80g9 8gb standard version back last week and got a replacement upgrade 80g9 16gb 1.5ghz turbo version within 4 days. and was quite happy
they dont repair products under warranty. so im thinking you may also get a free upgrade.
i think it will probably be something to do with the us customs . last time i bought something from the states i got 2 bills through the post where the us customs and the uk customs checked through my package and charged me for it.
Their RMA said would take 10-15 business days in the states after they received it. I was on 3 weeks post receipt with no word. I contacted them via their chat. They said it will be shipping in 2-3 days. So, I guess a month would seem realistic.
Well I got my tablet back Thursday. They received it on Feb. 2nd and I got my replacement on the 22nd of March. No free upgrade though. I will say that this one seems to have a better build quality than the original. There is absolutely no screen defect at all. It came loaded with ics too.
Also I had to get the plugins that I already bought on this one. It was not too difficult once I filled out the form on their page. I got an email back in less than a day and then just added my device to my account on the website and downloaded it.
As much as I love my G9 I am thinking about selling it once it returns from RMA. I am not a big fan of spending $300 on a device to have it sent back for a manufacturing defect and not see a replacement for over a month.
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20 Sep 2014
By Jimmy McGee
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