Gary, I certainly don't mind, and in fact commend Asus for showing the type of commitment that it takes to have you addressing members of this forum directly.
The problem I, and perhaps many others experiencing my problem (the serial number issue), are having with you is the approximately 3-5 weeks worth of "provide your information and a service technician will contact you and walk you through a procedure" that we got, and later, the proclamation that the problem was solved on CNET. I know of (anecdotal evidence, I'll admit) only one instance where the problem was solved over the phone, yet your missives on the subject, both here, and later at CNET, hinted at some special 'procedure' that was presumably effective. You indicated that phone support technicians had been briefed on this procedure, but when Asus support was contacted by users experiencing the problem, support personnel:
1. Did not at first know we had moved to ICS, and didn't know there had been an OTA update.
2. Didin't know about the issue
3. Didn't know about a procedure to fix it
...until many weeks after the problem surfaced and you had declared the fix in place. And the fix....well...
With the above situation with phone support, calls to RMA the device were often ignored due to the hints at a procedure actually existing and promises of technicians (you know, ones who knew there was an issue and presumably having a means to correct it) contacting those who had provided their personal contact information.
In fact, the 'procedure' was/is to update the firmware, and if that doesn't work, RMA the device...why was this never iterated clearly by you? It would have saved many people a lot of time...instead, your 1/25 update says, "one option is to perform a manual update" then, failing this, "provide your info" and then another round of, "Don't call us, we'll call you."
That, and to proclaim the issue "fixed" on CNET was just silly. Further, to come in here and suggest that a significant number of persons suffering the issue were too lazy to respond to attempts to contact, or outright liars and corporate spies/plants...well, that's just not as cool as most in this thread are making it out to be.