>I wonder what the heck the exciting news could possibly be?

It's the classic marketing ruse: Promising an exciting "goodie" some time in the future. Get people excited about it and get their minds off their present troubles. Quiet the lamentations for at least a while. Two weeks anyway.

Let the rumors of Win8 dual-boot commence! What?? Not a Win/Lin/Droid triple-boot?!

Heh, yes, just a jaded ol' cynic is me. Not to doubt Gary's words, as I'm sure there'll be a "goodie" as promised, although how "exciting" it is, is probably open to interpretation.

My SWAG: Prime's price will be lowered to $400. And all existing buyers of Prime will get credit to buy THREE WHOLE GAMES FOR FREE on Android Market! Er, Google Play I mean...

Thanks for the post and setting up this thread Gary. My Prime has been in pretty good order since the .15 update with only the odd niggle, which hopefully will be smoothed out in future updates. Intrigued to know what the good news is and look forward to finding out.

Originally Posted by djadja_jura

Please fix browser lock ups...

Sent from my GT-I9100 using xda premium

Yes this also is my big issue, I hate how it stalls out, then error message, then works again for a while.....

Originally Posted by wynand32

Just out of curiosity, what's wrong with ASUS expecting you to send in the accessories (even with you paying shipping)? I think it's frankly and simply amazing that they're offering to reimburse you for accessories on a product where they're doing a direct refund (which as you note is unusual). If I buy ANY product, then buy an accessory from someone who doesn't take returns, and then return the main product to the retailer, I'm stuck with the accessory. And yet ASUS is giving you money for them?

Wow. Just wow

Way to ignore my gushing praise in the first 50% of that post then try to ding me for not being grateful.

My issue? The phone CSR said "just include the receipts for accessories" and today the email CSR gives me a different set of rules. Had I been told to include them in the box they'd already be at asus without 1) me paying to ship and 2) delaying my receipt of the promised refund. If you can't see why I'm pretty disappointed about that then yep.. Wow, just wow.

Originally Posted by B-Mod

Yes this also is my big issue, I hate how it stalls out, then error message, then works again for a while.....

The browser issue is probably more on Google shoulders than asus. It's the unmodified stock ICS browser...

Originally Posted by e.mote

>I wonder what the heck the exciting news could possibly be?

It's the classic marketing ruse: Promising an exciting "goodie" some time in the future. Get people excited about it and get their minds off their present troubles. Quiet the lamentations for at least a while. Two weeks anyway.

Let the rumors of Win8 dual-boot commence! What?? Not a Win/Lin/Droid triple-boot?!

Heh, yes, just a jaded ol' cynic is me. Not to doubt Gary's words, as I'm sure there'll be a "goodie" as promised, although how "exciting" it is, is probably open to interpretation.

My SWAG: Prime's price will be lowered to $400. And all existing buyers of Prime will get credit to buy THREE WHOLE GAMES FOR FREE on Android Market! Er, Google Play I mean...

3 whole games doesn't equal to $100. what would be great is a $100 voucher towards a keyboard dock for current owners of prime or early batch owners. now this would be great.

I always like seeing your neutral point of view. it has definitely put some people in check up here who can't look at things objectively. or from both sides at least. always interesting and informative to read your your posts. Especially when you come in and basically debunk what some others have said.

Gary,

Could you please place the date of your last modification in the titels of your threads.
Then change the date as you change your OP.
This way it is easy for us all to see when there is something new to read in the OP.
Thank you very much.

Respect for you guys from Asus still hanging in there with all te S... that's coming your way.

gr.

Gary, I certainly don't mind, and in fact commend Asus for showing the type of commitment that it takes to have you addressing members of this forum directly.

The problem I, and perhaps many others experiencing my problem (the serial number issue), are having with you is the approximately 3-5 weeks worth of "provide your information and a service technician will contact you and walk you through a procedure" that we got, and later, the proclamation that the problem was solved on CNET. I know of (anecdotal evidence, I'll admit) only one instance where the problem was solved over the phone, yet your missives on the subject, both here, and later at CNET, hinted at some special 'procedure' that was presumably effective. You indicated that phone support technicians had been briefed on this procedure, but when Asus support was contacted by users experiencing the problem, support personnel:

1. Did not at first know we had moved to ICS, and didn't know there had been an OTA update.
2. Didin't know about the issue
3. Didn't know about a procedure to fix it

...until many weeks after the problem surfaced and you had declared the fix in place. And the fix....well...

With the above situation with phone support, calls to RMA the device were often ignored due to the hints at a procedure actually existing and promises of technicians (you know, ones who knew there was an issue and presumably having a means to correct it) contacting those who had provided their personal contact information.

In fact, the 'procedure' was/is to update the firmware, and if that doesn't work, RMA the device...why was this never iterated clearly by you? It would have saved many people a lot of time...instead, your 1/25 update says, "one option is to perform a manual update" then, failing this, "provide your info" and then another round of, "Don't call us, we'll call you."

That, and to proclaim the issue "fixed" on CNET was just silly. Further, to come in here and suggest that a significant number of persons suffering the issue were too lazy to respond to attempts to contact, or outright liars and corporate spies/plants...well, that's just not as cool as most in this thread are making it out to be.

Gary Gary he's our man! If he can't do it, no-one can!

Okay seriously now, thanks so much for always taking time out of your very busy life to reach out to us. As customer service goes, this is really top-notch. I'm sure I speak for everyone here when I say we really appreciate you personally posting updates for us and not only addressing, but also doing your best to resolve issues.
Thanks again for being our right-hand man.

I am also impressed with the honest communication and support being provided. My personal hope for the 2 weeks is that a new back-plate will be available that has a non-metallic strip where the antennas are located. I'd rather that than the $100.00 refund assuming WIFI and GPS could work as well as any other tablet out. I know there is only so much that can be done about the BT and WIFI interference. Better WIFI would compensate.