Originally Posted by newalker91

I do hate to break it to you, but that isn't how it works. No customer service number, not even retention, has the authority to demand a technician give the customer a replacement device. The technician will inspect your device, probably trash the shoddy e-ticket created by care (although in violation of M&P to do so), and create a new one based on their decision. Can almost promise that you will be required to submit an Asurion claim

If nothing else, its good to learn/confirm from this thread that Sprint will tell you one thing, and completely do another once you deal with someone else, I have had this multiple times. So annoying ...

Sent from my SPH-D710 using xda premium

Sent from my SPH-D710 using xda premium

I'm sorry, but we don't honor manufacturer warranties. Unless you have TEP or even just ESRP, it will still cost $35. Provided, of course, that they don't find any liquid.

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Originally Posted by sleshepic

If nothing else, its good to learn/confirm from this thread that Sprint will tell you one thing, and completely do another once you deal with someone else, I have had this multiple times. So annoying ...

Sent from my SPH-D710 using xda premium

Sent from my SPH-D710 using xda premium

The issue here is the customer service reps setting wrong expectations. It happens on a daily basis and is a thorn in my side.

A CSR isn't able to visually inspect and triage a device, so I don't see how it can be expected that the CSR can make the absolute decision that a device needs exchanged. Hence, why we need to confirm issues in store.

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Originally Posted by Dioscorus

just washed it off with a little soap and water and it went haywire. red LED came up. no water entered the port. moved connector around and LED went off. went to plug in and physically wouldn't connect to the charger. played around with it more and now it appears the connector is entirely damaged/not present. wtf? how can I get this replaced?

I get what everyone is saying about the whole soap and water thing ruining the phone, but how would the charger physically not connect anymore? That sounds like a lot of corrosion. As in the E4GT is not dishwasher safe level of corrosion, not just a casual wipe down.

Sounds more like the op exaggerating to make a case that it wasnt his doing. Chargers do'tt stop connecting overnight (never heard of a charger warping at all) and I seriously doubt there is anything wrong with his device other than user error/water damage.

I thought it was common knowledge soap and water don't mix with electronics.

Originally Posted by Dioscorus

I don't have insurance. The phone is covered by a one-year warranty. The port failed to connect to a USB cable. see where I'm coming from?

Why don't you have insurance on a phone you must have a awesome job


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there is no way that water permeated the device and reached the moisture indicators. I wiped the phone down with the case on. no water came near the port. It was somehow damaged, really have no clue as to how.

So it would be a coincidence that this happened after cleaning?

Well whether or not they replace it, if the phone works fine besides that, consider getting an external charger

Originally Posted by Dioscorus

just washed it off with a little soap and water and it went haywire. red LED came up. no water entered the port. moved connector around and LED went off. went to plug in and physically wouldn't connect to the charger. played around with it more and now it appears the connector is entirely damaged/not present. wtf? how can I get this replaced?

I read that part when He says he moved it around and then went to plug it in and it's not there ie he broke it
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