[Q] Slow data speed on 3 UK - any fixes?

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Hi all,

I’m having really poor signal and slow internet connection on 3 network around North London area in the open (2/3 bars), and no data connection inside my house even in rooms with large windows. I’ve spend 2 hours on the phone with 3 technical support yesterday trying to solve this problem without any success. They are currently looking into this to see if they can fix it for me in the next couple of days.

I’ve tried the 3 sim in my Note with similar slow speed, so I can assume the handset is fine, and it must be a problem with 3 network. But since the 3 operator told me they have excellent coverage in my area and there is no engineering working taking place, I’m guessing this is the speed I can expect on their network, which is a shame since I choose 3 mainly for the unlimited internet package.

I’ve add couple of screen shots between Vodafone sim in the Note against 3 sim in the One X. The shocking thing is the 3 speed is much better than yesterday where it never reached over 1 mbps down.

Can somebody share some 3 network speed around north London please and any suggestion on how to solve this is greatly appreciated.

Many thanks for reading this long post, and happy Easter everyone.

3 is the slowest network in the uk it is well known thats why they offer cheapest plans. Personally i would have got a free payg sim from them first to test data speeds. Only thing u can do is send it back if u have a cooling off period

Originally Posted by snowwhite007

3 is the slowest network in the uk it is well known thats why they offer cheapest plans. Personally i would have got a free payg sim from them first to test data speeds. Only thing u can do is send it back if u have a cooling off period

I did brought the One X as pay as you go from them with £15 p/m rolling contract. My plan is wait after Easter and if the problem is not solved, I'll ask for 3 to cancel my rolling contract and unlock the One X for free so I can use it on other networks.

I'd like to stay on 3 if they can match Vodafone speed, as I want to stream music from Google and upload pictures to Dropbox due to the limited storage space on the One X.

What kind of speeds are you getting? I've been with Three for a while now, and always had good data speeds and connection APART from when I am up near Hampstead, which might be where you are.

Anyway, these are the speeds I am getting in West London

Originally Posted by Bigmille

Hi all,

I’m having really poor signal and slow internet connection on 3 network around North London area in the open (2/3 bars), and no data connection inside my house even in rooms with large windows. I’ve spend 2 hours on the phone with 3 technical support yesterday trying to solve this problem without any success. They are currently looking into this to see if they can fix it for me in the next couple of days.

I’ve tried the 3 sim in my Note with similar slow speed, so I can assume the handset is fine, and it must be a problem with 3 network. But since the 3 operator told me they have excellent coverage in my area and there is no engineering working taking place, I’m guessing this is the speed I can expect on their network, which is a shame since I choose 3 mainly for the unlimited internet package.

I’ve add couple of screen shots between Vodafone sim in the Note against 3 sim in the One X. The shocking thing is the 3 speed is much better than yesterday where it never reached over 1 mbps down.

Can somebody share some 3 network speed around north London please and any suggestion on how to solve this is greatly appreciated.

Many thanks for reading this long post, and happy Easter everyone.

I have posted a thread about weak signal too - and I am on Orange.

Also, I assume three are quite slow anyway - and I doubt the unlimited plans help them out there.

*Also, feel lucky my average speed where I live is 1.9mbps on a mobile connection! Your old speed on Vodaphone is the same as my speed on broadband

On the brightside your ping seems to be better

Originally Posted by OysterCatcheRR

What kind of speeds are you getting? I've been with Three for a while now, and always had good data speeds and connection APART from when I am up near Hampstead, which might be where you are.

Anyway, these are the speeds I am getting in West London

Thanks.

I work near Hampstead, so that is not good new, have to do some more tests when I'm back to work after Easter. I live in Barnet with is 7 miles further North.
I'll be happy to get 4-5 mbps down, 1 mpbs and ping around 200 ms, this way I can stream music and upload photos.

Originally Posted by DomCowell

I have posted a thread about weak signal too - and I am on Orange.

Also, I assume three are quite slow anyway - and I doubt the unlimited plans help them out there.

*Also, feel lucky my average speed where I live is 1.9mbps on a mobile connection! Your old speed on Vodaphone is the same as my speed on broadband

The One X's WIFI signal seems no worse than my other mobile devices, and my 3 sim works just as bad in my Note, so I'm no sure about One X mobile signal strength.

I'd stay with Vodafone except they only allow 1GB p/m max for data usage, I think I'll try out Talkmobile as they use Vodafone network and have larger data allowance.

Originally Posted by renegade1488

On the brightside your ping seems to be better

You should see the results from yesterday, I was getting ping delay up to 2049 ms.

Originally Posted by Bigmille

Thanks.

I work near Hampstead, so that is not good new, have to do some more tests when I'm back to work after Easter. I live in Barnet with is 7 miles further North.
I'll be happy to get 4-5 mbps down, 1 mpbs and ping around 200 ms, this way I can stream music and upload photos.



The One X's WIFI signal seems no worse than my other mobile devices, and my 3 sim works just as bad in my Note, so I'm no sure about One X mobile signal strength.

I'd stay with Vodafone except they only allow 1GB p/m max for data usage, I think I'll try out Talkmobile as they use Vodafone network and have larger data allowance.

Wifi signal has been excellent - just mobile data signal has been really shoddy (generally 1/2 bar max - getting 3/4 on my Milestone)

Originally Posted by DomCowell

Wifi signal has been excellent - just mobile data signal has been really shoddy (generally 1/2 bar max - getting 3/4 on my Milestone)

Same here, 1 or 2 bars out of 5 inside of the house with no data connection, and 2 to 3 bars outside. I think it is a problem with 3 and not the phone as I'm getting the same poor signal with 3 sim in my Note, where as the Note gets full bars with Vodafone sim in it.

I made a speedtest today in a well covered area and I am impressed. ;)

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