I called the main customer care number: 1-800-331-0500. I had to verify my phone number and some personal info to continue.
I was welcomed to "Enterprise Customer Care" as my personal account is actually under where I work.
I chose the support option from the menu (5 I think). The representitive who I spoke with had a very thick southern accent and asked me how he could help. I informed him I would be travelling to Europe and and wanted to use a local SIM card while there so I needed my phones unlock code.
He informed me that I would need the "International Care Dept." for unlock codes and transferred me.
I again re-itereted my need to the new representitive and he said he would be more than happy to help. He then asked for the IMEI and I gave it to him(*#06#). After a few seconds he said "This is the new lumia isnt it?" I said "Yes sir, it is". He responded that his system does not have an unlock code for that phone at this time. I asked him if he had any idea when that might be available. He said Oct. I asked "I can request it in oct and you will email it to me?" and he said "The date is when our database will be populated by Nokia with unlock codes for IMEI's we have sold so we can give them to our customers." He was also extremely apologetic.
Understand that I am a LONG TIME AT&T customer, going on 14 years through Houston Cellular, Cingular etc... names. I am also an enterprise customer with an account under a company with over 30 thousand employees. As I stated before I have NEVER not gotten an unlock code until now. AT&T customer service reps arent gaming you or screwing you over and just not giving them up. They DON'T have them to give.
I am sure there are developer phones and test phones and AT&T employee phones that are floating around that are unlocked but for those of us who bought them through channels... guess what.
Oh and Slaydemon... that is how you document your efforts for fellow board members to follow in your footsteps.