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Nissan350 		Old
11th April 2012, 04:15 AM
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Default Question Mark Over Battery?
Hey guys. My girlfriend just got her Focus S after being smoked by a Windows Phone. Needless to say, she loves it.

A few hours later, she calls me complaining about a "question mark over the battery icon" while charging it. Shes tried several different chargers including the one that came with the phone and still the problem persists. Not to mention it is charging incredibly slow. I Googled the problem and found only the Nokia Lumia 800 has this problem but it has been addressed with an update. She has not plugged in the phone to her Zune desktop yet so I am not sure if there is an update available to fix this problem.

Is this a known issue in the Focus S world?
 
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armodons 		Old
13th April 2012, 06:52 AM
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Haven't heard of this issue. But if this is a new phone the battery should probably be conditioned via several full charge/discharge cycles.

Perhaps you can use the Diagnosis app to to see if there's a problem. Type ##634# in the dial pad (like if you're making a call) to install it. Then launch it from the Apps list. Type *#2*# to launch the Battery information page. However, I have no idea what any of the fields really mean so hopefully someone else can jump in....
 
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Jibberish18 		Old
4th March 2013, 11:23 AM
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Quote:
Originally Posted by armodons View Post
Haven't heard of this issue. But if this is a new phone the battery should probably be conditioned via several full charge/discharge cycles.

Perhaps you can use the Diagnosis app to to see if there's a problem. Type ##634# in the dial pad (like if you're making a call) to install it. Then launch it from the Apps list. Type *#2*# to launch the Battery information page. However, I have no idea what any of the fields really mean so hopefully someone else can jump in....
If the battery is unofficial, it will do this. When my OEM battery died, rather than contacting Samsung I first tried to get an unofficial battery through eBay. I put in the unofficial battery and it charged the very first time completely. After I let the battery go down to 0% (To fully charge and drain the first few times of owning the battery to "prep" it) it stopped charging completely and I could not unplug the charger from the phone because the battery was always at 0% no matter what I did. I contacted the seller and he sent me a new battery. Did the same thing. SO this leads me to believe that you MUST have an official battery in there because I finally had Samsung send me a new battery and it worked fine after that.

I should note this also happened to me on Dell Lattitude laptop. Tried 2 different aftermarket batteries and both had the EXACT same issue.
 
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