Originally Posted by jkat797
may I ask what problems you were having that they offered you a replacement? because I have a lot of problems but don't want to call them about it because all they do is just tell me is to factory reset...so if I have the same problem it might be worth while for me to call!
Sent from my SCH-I510 using XDA App
Originally Posted by DirgeExtinction
How did you even get offered a replacement, if you don't mind me asking.
Sent from my SCH-I510 using xda premium
First one overheated when charging because I was not told that it should be considered mandatory to install samsung drivers even if you just want to chage. Since not all laptops output the same voltage through their USB, or even all of the multiple usb ports on the same laptop, you can overcharge to the point of warping your battery and cooking eggs.
Second one was a horrible audio issue that has plagued all of my phone replacements.
Next one was overheating and a battery replacement and audio I believe.
This is the 4th one, and it's still got the audio issue where random calls will squelch or scream so loudly in your ear piece that its deafening... and the other person can't hear it. There are also pops and other phone audio issues and long of the short, it's related to the hardware version of your phone and the software used to equalize the sound. Since it can't equalize it, you get fog horn like blaring sound.... that's the big that gave her issue to offer the replacement. There are at least 3 or 4 revisions, if not more, for this phone.
With the difference in hardware revision, at least one version doesn't give the audio issues, but they can't cherry pick the version that they send to you.
Overheating is another reason they'll replace, and this one gets to 125 degrees, which they say is within specified acceptable range. But 125 is hot when it's just sitting there taking a charge or just sitting at your desk.
Typically, after your 3rd replacement, they consider offering you a different manufacturer phone replacement. Sometimes they'll do it on the 3rd one, but one way I've always had them initiate the offering of another make and model is I question the reliability of the maker of the phone.
"Is it me, or do I see a lot of complaints about this phone on the Verizon boards? I mean, I've spoken to a couple of your support reps, and they even confirm that there seem to be a higher quanity of complaints than other brands. What phone do you have?" Etc.
Now you're letting them talk about themselves.
I started with a Fascinate. They replaced it 4 times, so I had 5 phones. I contact corporate customer service, they replaced it with a retail box Charge, twice. Then the other issues came down to where I am getting satisfaction from your standard Tier 2 Tech Support. I don't even call 611 anymore. I call the 800 line direct for their T2, and they've typically been great people to deal with directly. Even when you ask for TS when you call 611, you get customer service 9 out of 10 times. They're supposed to forward you, but they don't.
If you want to know who I emailed about my original issue from my Fascinate that gave them someone to contact me about giving me the Charge, let me know. I'll post them here. BTW, when they upgraded me from Fascinate to Charge the first time, they wanted me to extend my contract 2 years and pay 100 bucks. I said no (end of summer 2011). This is considered a warranty replacement if you're changing my phone. Then 50 and a 2 year renewal, then 0 and a 2 year renewal, and then they gave in... free retail box replacement and NO renewal. My contract is up this Thanksgiving where I'll get a new phone for a buck at Sam's club on Black Friday.