ok, to update, and respond to several questions:
1.) My model is also a BCOKAS model, purchased in late December through BB online.
2.) Its on the .21 firmware, I make sure the OS is up to date on the day they release the OTA's.
- As a side note, I fail to see how a firmware update would rectify a problem that was only fixed by squeezing the front glass and the rear case gently to the left and right sides of the rear camera.
3.) After I called Asus tech support, US toll free number, they gave me an RMA number and sent me two emails, one with the RMA info, and one with FedEx prepaid ground to their repair facility in Grapevine, Texas.
4.) Because I am anal-retentive, I had my wife shoot hi-res DLSR photos of the unit from a variety of angles before we packed it in order to document the pristine condition of the case and screen. Then, I shot video of my wife packing it up. I still had the origial box, which it went into, then that went into a bigger box with bubble wrap and newspaper to add further cushioning. Now, if ASUS repair tries to tell me the unit has customer damage, I'll be seeing them, armed with a lot of evidence.
-- Also, as a side note, I really do NOT expect there to be any issues with the repair or the whole RMA process, I think a lot of the bitching that trolls through these threads, particularly the issue sthat never seem to get resolved, are largely bogus, and designed to run the "Asus" brand down. I've been pretty happy with the TF201 since I got it, and in fact I got my wife one as a present for passing the Bar exam and getting sworn in, so we have two in the family.