[Q] Losing data connection

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Hello everyone, I got the Rogers HTC one x and put in my fido micro sim and set up the apn, it worked for an hour then stopped working. Phone calls work and I can text message but no data unless I connect via wi-fi. I factory reset again and set it up again, however the same thing. I constantly have to reboot the phone to make data work again for a short period then it stops, then I need to repeat the same cycle again. Has any one else experienced this? Any ideas on how I can fix this issue?

Is your phone unlocked? If not, you need to unlock it.

Didn't unlock it. Was under the impression it would work for fido since someone else claimed it worked for them with a fido sim. I will try unlocking it then. Thanks for the reply.

Go into your network settings and change the option gsm auto/wcdma auto/LTE auto to just gsm auto/wcdma auto

I had the same issue with my phone I unlocked it and set it up with Telus and everything was fine until a couple days ago when I was getting the same issues as you. Hanging that setting worked for me.



Sent from my HTC One X using xda premium

You don't need to unlock it, the One X from Rogers will work on Fido and Chatr out of the box.

(Proven by the fact that you can connect. If it as locked, it would never connect. The phone wouldn't let you.)

I have a feeling it's because Rogers hasn't enabled LTE on the Fido network yet. So my suggestion would be to disable LTE on your One X: Settings > Mobile Data > Network Modes > Select "GSM / WCDMA auto"

Edit: Beat by killathenoob :P

Thank you for the replies. I tried that however it still loses connection after a bit of time passes. Sometimes the sim gets reconnected on its own then loses connection fairly quickly again. I hope its not a faulty phone.

Mine's from Rogers and I'm using Rogers in a non-LTE enabled area and it worked fine out of the box. His should as well and I don't think he'd need to change the radio settings in the service menu. But perhaps he may... it's the first I've heard of it.

Maybe get Fido to reset the connection from their end and power cycle it. It may just need to be reprovisioned. They've had some challenges in the last little while and I also had to get transferred to a few reps when I changed my SIM back to my old one temporarily (bricked my HTC One XL for a day but thankfully unbricked it - whew!).

Hopefully it's nothing more than some simple provisioning challenges. Maybe Fido was having the same issue in their centers.

So far, I have tried calling Fido and even went to the store to have them try to troubleshoot it. They reset the data connection and I powered the phone off for a few minutes, still the same. Even trying a differnt Fido micro sim gives the same results so it can't be my sim card either. I will have data connection for up to 15mins then it stops working.

Originally Posted by iman79

So far, I have tried calling Fido and even went to the store to have them try to troubleshoot it. They reset the data connection and I powered the phone off for a few minutes, still the same. Even trying a differnt Fido micro sim gives the same results so it can't be my sim card either. I will have data connection for up to 15mins then it stops working.

I'd ask for a device swap. That doesn't sound normal. Now's the best time to request it as well.

Hey iman79,

Were you able to find a solution to your problem where data drops out after a period of time?

I have just recently started using a Rogers HTC One X on Fido with an LTE Sim and am facing the same problem where the data connection seems to drop out.
Note: the phone still shows 'LTE' is connected but no data comes through.

And as you said only restarting the phone will fix the problem.

Thanks,