Originally Posted by ce3jay
When I did claims on my rooted phones, I had custom roms on it. T-mo or asurion never said anything about them.
You can make 2 claims within a 12 month period.
i think you can make 2 claims in 12 months if the phone been stolen or lost, but you can have a warranty exchange as how many times you want,
and yes it is best to have back to stock unless your phone died and wont come back on even with a different battery,
just call tmobile and tell them you want a warranty exchange, i think the deductible for a broken screen its $80, deductible for a exchange if your phone brick its $5, and the deductible for when the phone is stolen or lost its $130
but tmobile is really good with their warranty exchange,
other wise if the rep you are dealing with wont make a warranty exchange its because they told not to do warranties exchange often, they get more points if they dont..
i pretty much know the system, my BF its a tmobile tech support