Battery Overheating

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Hello!

I have a big problem with a new phone HTC One X, which I bought last Friday. During battery charge, upon reaching 75-80%, the phone overheats, stop charging and sometimes even restarts.

In the sleepy state, not in charge, the battery temperature is between 36 and 40.5 degrees Celsius (96.8 ºF - 104.9 ºF), and when charging jumps to 48-55 degrees Celsius (118.4 - 131 ºF), where overheating occurs, stop charging and sometime restart the device. The back of the phone gets very hot. Because of overheating, I cannot charge the device to 100%.

I think this started happening since the last update (1.29.401.7), but I'm not sure.

This is second HTC One X within less than a week that i use, because the first had display defect (orange blur spot in left-bottom corner). This is very uncomfortable situation.

I sent this to HTC and waiting for an answer.

The phone very Commonly Approaches 45 Celsius and above ...

however, it should not reach such high temperatures on Standby, Mine will lower to around 21 Celsius if I leave it charging without touching it.
Then, the average temperature while in Normal use (Music, Facebook, calls, texts) is around 36 Degrees.

Originally Posted by pristis

Hello!

I have a big problem with a new phone HTC One X, which I bought last Friday. During battery charge, upon reaching 75-80%, the phone overheats, stop charging and sometimes even restarts.

In the sleepy state, not in charge, the battery temperature is between 36 and 40.5 degrees Celsius (96.8 ºF - 104.9 ºF), and when charging jumps to 48-55 degrees Celsius (118.4 - 131 ºF), where overheating occurs, stop charging and sometime restart the device. The back of the phone gets very hot. Because of overheating, I cannot charge the device to 100%.

I think this started happening since the last update (1.29.401.7), but I'm not sure.

This is second HTC One X within less than a week that i use, because the first had display defect (orange blur spot in left-bottom corner). This is very uncomfortable situation.

I sent this to HTC and waiting for an answer.

Alright,

I Did Have This Problem Last Night Infact, What I Did Though Was Install A Custom Rom With Better Management And So Far It Seems To Have Fixed It Fine!

Might Be Worth Using A Different Rom?

Originally Posted by pristis

Hello!

I have a big problem with a new phone HTC One X, which I bought last Friday. During battery charge, upon reaching 75-80%, the phone overheats, stop charging and sometimes even restarts.

In the sleepy state, not in charge, the battery temperature is between 36 and 40.5 degrees Celsius (96.8 ºF - 104.9 ºF), and when charging jumps to 48-55 degrees Celsius (118.4 - 131 ºF), where overheating occurs, stop charging and sometime restart the device. The back of the phone gets very hot. Because of overheating, I cannot charge the device to 100%.

I think this started happening since the last update (1.29.401.7), but I'm not sure.

This is second HTC One X within less than a week that i use, because the first had display defect (orange blur spot in left-bottom corner). This is very uncomfortable situation.

I sent this to HTC and waiting for an answer.

HTC have already said its not 'overheating' & that its normal for the phone to run around 55c.

Sent from my Xoom using Tapatalk 2

Originally Posted by chrisjcks

HTC have already said its not 'overheating' & that its normal for the phone to run around 55c.

Sent from my Xoom using Tapatalk 2

Actually the temperature is more than 55. I left the device to reach 66 degrees, then I switch it off from the power adapter, because the phone was very very hot. This is not normal. Still I don't have an answer from HTC about that.

Overheating reply from htc

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MY E-EMAIL

Hello!

I have a problem with HTC One X, who bought a week ago. When charging, the battery heats up to above 66 degrees Celsius and more (150.8 F). Phone can not be charged up to 100% and is very very hot. The battery runs out very quickly because it is overheated.. Can I replace the device because it obviously is a defect?

HTC ANSWER

Thank you for contacting HTC.


With regards to your enquiry, kindly note that, we have already started on issuing an update for your phone. The update will be issued as soon as possible, once the update is released, you will be receiving a notification on your device stating that an update is available.
You can also try the following:

From the Home screen go to Menu> Settings> About Phone> System Updates, and tap Check now. If any software update message shows up, please follow the on screen instruction.

If you did not get the update please try to get the update manually by doing the following:

On your phone, from the Home screen, tap Phone and dial in *#*#682#*#*
If any software update message shows up, please follow the on screen instruction.

Please manually change the date on your phone to one month from today. This will trigger an automatic check in with the update servers and you will get the appropriate update.
If any software update message shows up, please follow the instruction on screen.

if your rooted mount the system as R/W then go to /sys/kernel/debug/tegra_hotplug

open max_cpu and change it from 4 too 2, that will limit your phone too 2 cores till you restart.

games still run smooth and no lag anywhere but its much cooler.

Originally Posted by pristis

MY E-EMAIL

Hello!

I have a problem with HTC One X, who bought a week ago. When charging, the battery heats up to above 66 degrees Celsius and more (150.8 F). Phone can not be charged up to 100% and is very very hot. The battery runs out very quickly because it is overheated.. Can I replace the device because it obviously is a defect?

HTC ANSWER

Thank you for contacting HTC.


With regards to your enquiry, kindly note that, we have already started on issuing an update for your phone. The update will be issued as soon as possible, once the update is released, you will be receiving a notification on your device stating that an update is available.
You can also try the following:

From the Home screen go to Menu> Settings> About Phone> System Updates, and tap Check now. If any software update message shows up, please follow the on screen instruction.

If you did not get the update please try to get the update manually by doing the following:

On your phone, from the Home screen, tap Phone and dial in *#*#682#*#*
If any software update message shows up, please follow the on screen instruction.

Please manually change the date on your phone to one month from today. This will trigger an automatic check in with the update servers and you will get the appropriate update.
If any software update message shows up, please follow the instruction on screen.

Does this mean they are already pushing out another update after 1.29 ;O

And were still waiting for 1.29 in the uk -.-

My One X overheats as well, but it doesnt restart.

Sent from my HTC One X using XDA Premium App

Originally Posted by ~Immo~

Does this mean they are already pushing out another update after 1.29 ;O

And were still waiting for 1.29 in the uk -.-

Yes, we wait for next update with fix, because this version (1.29.401.7) has overheats problem.

Maybe you still don't receive 1.29, because there have this bug.