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 View Poll Results: Is your Lumia 900 affected by the "purple tint" screen issue?

Black Lumia 900, YES
21 Vote(s)
Black Lumia 900, NO
11 Vote(s)
Cyan Lumia 900, YES
13 Vote(s)
Cyan Lumia 900, NO
8 Vote(s)
White Lumia 900, YES
10 Vote(s)
White Lumia 900, NO
2 Vote(s)

Help Nokia solve the Lumia 900 "purple tint" mystery

322 posts
Thanks Meter: 47
By sitizenx, Senior Member on 2nd May 2012, 07:21 PM
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A moderator over at the forum is asking people to PM him details about phones that have the "purple tint" screen issue. His name is Kosh and he can be contacted HERE. He wants a PM with very specific information. He says to PM the following information...

Originally Posted by Kosh

ref; Purple_tint

Device model:

Device IMEI number:

OS version:

firmware revision :

Hardware revision :

a short but detailed desctiption of your experience with this

You will find this information in Settings > About > more information

He made this request in a thread about the "purple tint." Just create an account and PM Kosh the requested information in a succinct message. Hopefully they will figure out what is going on.

The image on the left is medium brightness and the image on the right is the same phone on low brightness. The "purple tint" issue goes far beyond a different color keyboard while texting. The entire screen is affected no matter what you are viewing.
Last edited by sitizenx; 2nd May 2012 at 07:27 PM. Reason: grammar
The Following User Says Thank You to sitizenx For This Useful Post: [ View ]
4th May 2012, 09:39 PM |#2  
OP Senior Member
Thanks Meter: 47
Thumbs up Update: I exchanged my phone
I exchanged by black Lumia 900 for a white Lumia 900. The new phone does not have the purple tint issue. It took some work to find a phone that doesn't have the issue. I had to go to three seperate at&t corporate stores over the course of three days.

The first thing I did at each location is walk in and set all the Lumia 900 display phones to LOW brightness. I then set my phone to LOW brightness. I then started a new text message on each phone and compared the keyboards. Most of the time the display phones will not have the purple issue or you may find 1 out of three with the issue.

Next tell the sales staff what the issue is with your phone. Every place I went into this week had no clue about the purple screen issue. Most people will be pretty accommodating and will easily do one swap out without any fuss. Unfortunately you may also encounter some people that will tell you that the purple keyboard in the text messaging screen is just a "feature." All you have to do is politely point out all their display models do not have this "feature."

Unfortunately in my neck of the woods there are a lot of Lumia 900s with the purple screen issue. So you may have to go through 3 phones at a location before you find one that functions as expected. Usually you will be told after two phones and certainly after three phone swaps they no longer have any in stock. I suspect in a lot of cases that is a lie but what are you going to do? Move on to the next location.

Try different colors. Be flexible. I went though something like 6 black phones before I tried a white one. The white one didn't have the issue. As the poll indicates there are problems across the product line. But it doesn't hurt to switch it up just for fun.

Interestingly the white phone I picked up this week did NOT have a green dot on the box. It had the latest firmware. I don't know if that means anything.

The phone on the left is medium brightness. The phone on the right is low brightness. The color balance on my digital camera which I used to take these pictures was not calibrated perfectly for the lighting conditions. I can assure you though there is no obvious color cast on the screen at both settings. Problem solved.

One rather unfortunate thing happened during this saga. I went to the at&t corporate store located at 172 Deming St Manchester, CT. As usual when I walked into the store they had no clue about the purple screen issue. The salesman that helped me out did a full exchange BEFORE checking the screen. When he finally fired up the screen and checked it it was purple. I wandered off to give him a chance to rectify the problem. I believe he checked another phone and it had the same problem. The first issue is they should not do all the paperwork for the exchange before confirming everything works as expected. It's a waste of time.

After his first mistake the next thing the guy did was finally come back and feed me this BS story...

The white male sales clerk, who shall remain nameless, with a straight face told me he did some checking and that a message had gone out to managers that this is a known issue and that Nokia is working on a firmware fix that should be out in less than a month. So this guy went from never hearing about the issue when I walked through the door to knowing exactly what the problem is and what the fix will be. Anyone else hearing this story or did I get filled full of bologna?

Anyway who knows what the issue really is. My philosophy is either return the phone and pick up a product from a different manufacturer or go out and aggressively try and find a working Lumia 900. I suspect once word gets back to corporate that people are coming in and trying out 3-4 different phones they are going to clamp down and start giving people BS about a "firmware update."
5th May 2012, 03:40 PM |#3  
Senior Member
Thanks Meter: 15
Thanks for the info. I was going to buy a Nokia Lumia today but after reading I guess I will wait
5th May 2012, 08:03 PM |#4  
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Thanks Meter: 4
My friend has this same problem on her cyan Lumia 900. The screen was fine before the firmware update and just afterwards the screen turned to the purplish hue. :/
5th May 2012, 09:13 PM |#5  
gahbmwm5's Avatar
Senior Member
Thanks Meter: 4
Definately interesting here as I too follow the Nokia Discussion-US Board forums, and my first White L900 had this purplish hue at the Low Brightness settings...

So I went to another AT&T Corp store and made sure that my second exchanged unit (White) did not have this purplish hue...making sure the store personnel were aware that I would also return this unit if it indeed displayed the issue after updating to the latest firmware: 2175.1002.8112.12084.

They documented my account for this: Updated through Zune went I got home and all was purplish hue.

However other issues still remain, and hopefully Nokia will rectify these troubling issues with an upcoming firmware update...
6th May 2012, 12:25 AM |#6  
Senior Member
Flag Miami
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Has anybody tried re-flashing their phones to eliminate this issue? I went through six phones with a rattle before finding one that did not rattle. It has the purple issue, so guess what, I'm dealing with it. I rather an issue I can fix by changing the brightness than one that sounds like it's ticking when it vibrates. Lol.
6th May 2012, 04:27 PM |#7  
Senior Member
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This is definitely driver related guys. Take your phone, turn it to auto if you have the issue. Let it mess up the colors. Put your phone to light so it changes its brightness. Go back into darkness so it goes to low again. & your low setting will be normal colors.

Sent from my Lumia 900 using Board Express
7th May 2012, 01:53 AM |#8  
Flag Charlotte
Thanks Meter: 17
Originally Posted by FiyaFleye

This is definitely driver related guys. Take your phone, turn it to auto if you have the issue. Let it mess up the colors. Put your phone to light so it changes its brightness. Go back into darkness so it goes to low again. & your low setting will be normal colors.

Sent from my Lumia 900 using Board Express

on mine, allowing it to go to bright in light, then low in dark does NOT fix the problem.

But I agree, its probably software related. If it started happening after the firmware upgrade for some than it has to be software.
7th May 2012, 02:17 AM |#9  
Senior Member
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Thanks Meter: 110
Nokia just responded to me on twitter, check for the story as I made them aware of the tweet

Sent from my Lumia 900 using Board Express
7th May 2012, 02:28 AM |#10  
Senior Member
Flag Calgary, Alberta
Thanks Meter: 13
Just saw the info on twitter. You should post a URL for those who may have trouble finding it...

Sent from my Lumia 900 using Board Express
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