I work with AT&T’s Executive Offices and am in receipt of your recent complaint, filed via the Better Business Bureau.
I understand that you are looking for AT&T to allow devices which we sell to come with the software unlocked, so that end user’s can make changes.
At this time, we are not planning to make any change to the condition in which we sell devices to our customer’s. One reason for this is related to compliance with manufacturer warranty guidelines. To protect customer's from inadvertently voiding the manufacturer's warranty on their device, which only covers a replacement if the device is in its' original condition, devices purchased through AT&T are set up so that material changes to the software and firmware cannot be made, thereby keeping device software in its’ original condition.
Customers are not required to purchase their devices through AT&T. Many manufacturers sell unlocked versions of their devices at unsubsidized pricing. We will certainly allow such devices to operate on our network, bearing in mind of course that AT&T will not be able to support any technical or warranty-related issues.
I hope that this helps you to understand our position in this matter.
Thank you
Sent from my HTC One X using Tapatalk 2
I can't believe that someone responsible for customer relations in the executive offices repeatedly misuses apostrophes. Holy crap that's a lot of "customer's" in that email. What an idiot.
Hey guyz, came over here after reading an article from some analyst that the Lumina 900 is outselling the One X on ATT hard, particularly given the cheaper price. Just wanna say idk if this petition is gonna work. There have been widespread reports that ATT and Verizon are pushing WP as a leverage against Iphones. Apparently ATT put a lot of effort in marketing the Lumina 900, but not for the One X. I just dont think ATT cares that much if the One X fails or not. Their priority is WP at the moment. HTC is just another Android manufacturer and w Android Samsung has a bigger brand and more negotiation powers w ATT. The point is the only party gets hurt from this petition is HTC and the One X. ATT doesnt care. They'll just keep locking it and when the S3 comes along if Samsung doesnt insist they'll lock it as well; if Samsung insists on not getting bl locked then ATT may follow that since Samsung has more influence than HTC. In the end, HTC is like the pawn getting damned by all sides and the One X ends up being a flop since only ATT carries it. What a sad case.
(Assuming the people on here dont buy the phone as a way to pressure ATT)
Hey guyz, came over here after reading an article from some analyst that the Lumina 900 is outselling the One X on ATT hard, particularly given the cheaper price. Just wanna say idk if this petition is gonna work. There have been widespread reports that ATT and Verizon are pushing WP as a leverage against Iphones. Apparently ATT put a lot of effort in marketing the Lumina 900, but not for the One X. I just dont think ATT cares that much if the One X fails or not. Their priority is WP at the moment. HTC is just another Android manufacturer and w Android Samsung has a bigger brand and more negotiation powers w ATT. The point is the only party gets hurt from this petition is HTC and the One X. ATT doesnt care. They'll just keep locking it and when the S3 comes along if Samsung doesnt insist they'll lock it as well; if Samsung insists on not getting bl locked then ATT may follow that since Samsung has more influence than HTC. In the end, HTC is like the pawn getting damned by all sides and the One X ends up being a flop since only ATT carries it. What a sad case.
(Assuming the people on here dont buy the phone as a way to pressure ATT)
You are misrepresenting the article:
Quote:
Originally Posted by article
On the other hand, Ferragu has high hopes for HTC's device and believes that sales are going to increase in the next period, while the demand for the Lumia 900 will be overwhelmed by other smartphones: "Consumer interest in Nokia's flagship peaked at very low levels and is now evaporating in European market...The US remains for now an exception."
Ferragu has also admitted that the interest in Lumia 900 recently peaked in levels, comparable to the HTC One X and the Galaxy S3; but it fears that's too early in the game to say if the demand will fade away or strengthen.
The Nokia phones (and company) are pretty much done, and the only reason they are still selling is because they are giving them away now.
I dont know how I'm misinterpreting the article.
"The hype surrounding the Nokia Lumia 900 has not faded, as studies have shown the handset is selling impressively well, out-taking the quad-core HTC One X and being surpassed only by the iPhone 4S.
McCourt writes that HTC One X is also selling well, but not as good as Nokia's creation and not close to the strong demand of the iPhone 4S.
The One X has a big advantage of being released sooner than S3 and Iphone5. However if this still cant transform into good sales then it's gonna be really tough for HTC later in the year because:
1) S3 will come to ATT and Samsung will spend big bucks marketing it. And S2 has managed to stock a good following of sheep just like Apple.
2) Iphone5 is gonna be a constant hit. There has been a poll on Computerworld I think showing that more than 1/3 of pollsters will buy it when it comes out.
3) The latest version of WP (Apollo?) comes out. Like I said ATT will push WP hard as a leverage against Iphones.
Considering these 3 factors, I just dont see why ATT would back down on the locked BL. Rationally they shouldnt do it because once they create a precedence there'll be more cases in which they have to follow customers and carriers want to lead not to be led.
And read this too: http://wmpoweruser.com/analyst-chann...the-htc-one-x/
So I was gonna write a nice reply about the Lumia, but then I realized it was a troll trap. This thread is about the bootloader. The point about AT&T not caring, etc. is NOT because of the Lumia. It has nothing to do with the Lumia.
Either way. The One X on AT&T will be unlocked. As I've already posted to AT&T and HTC (I'm sure it fell on def ears) it's incredibly irresponsible not to provide an unlock solution for people because people will get it unlocked one way or another...It's irresponsible because without an official solution, I think there is a good possibility that there will be a higher percentage of people bricking their phones. Now, people aren't going to exactly go and buy another one for full price...More than likely insurance claims will go up and/or people will return their phone to AT&T if still under 30 days and can sneak it by an untrained store rep (which apparently isn't too hard) so with all these broken devices coming back...It's extremely irresponsible. It contributes to waste if devices aren't recycled and it's a loss for someone. Someone is going to be losing money either the customer or some company. So it's just all around irresponsible.
Much like that response from AT&T, "We did it to protect people." (paraphrased) They actually should be protecting people by offering instructions and official tools ... with always the disclaimer "at your own risk" ... If someone reads that they can unlock their phone from some place on the internet they may not fully understand or even believe the risks of doing so. No one may even tell them about the risks. Granted most people doing this are developers or experienced users...But still if their argument is that they want to protect people, then they really aren't.
...And yea, that moron has some of the worst grammar and punctuation use I've ever seen. Most likely that response is from some overseas' office because they don't care about seriously responding to their BBB complaints.
--edit: spelling correction, overseas to overseas' hahaha
I can't believe that someone responsible for customer relations in the executive offices repeatedly misuses apostrophes. Holy crap that's a lot of "customer's" in that email. What an idiot.
Sent from my Transformer TF101 using xda premium
Im sure these reps are confusing "Uncloked" with "unlocked bootloader" Im pretty sure they dont know what is the difference and what we really are asking of them
As I've already posted to AT&T and HTC (I'm sure it fell on def ears) it's incredibly irresponsible not to provide an unlock solution for people because people will get it unlocked one way or another...It's irresponsible because without an official solution, I think there is a good possibility that there will be a higher percentage of people bricking their phones. Now, people aren't going to exactly go and buy another one for full price...More than likely insurance claims will go up and/or people will return their phone to AT&T if still under 30 days and can sneak it by an untrained store rep (which apparently isn't too hard) so with all these broken devices coming back...It's extremely irresponsible. It contributes to waste if devices aren't recycled and it's a loss for someone. Someone is going to be losing money either the customer or some company. So it's just all around irresponsible.
Much like that response from AT&T, "We did it to protect people." (paraphrased) They actually should be protecting people by offering instructions and official tools ... with always the disclaimer "at your own risk" ... If someone reads that they can unlock their phone from some place on the internet they may not fully understand or even believe the risks of doing so. No one may even tell them about the risks. Granted most people doing this are developers or experienced users...But still if their argument is that they want to protect people, then they really aren't.
...And yea, that moron has some of the worst grammar and punctuation use I've ever seen. Most likely that response is from some overseas' office because they don't care about seriously responding to their BBB complaints.
--edit: spelling correction, overseas to overseas' hahaha
1) If you brick your phones and return them, do you really think they'll just keep giving you back new phones? Of course they will check and it's certain that they'll discover that the symptoms of your phone result from you messing around w it.
2) Also, allowing BL to be unlocked will cost ATT because they have allowed a loophole for users to escape their reach. They will not let that happen.
3) Your opinion is based on the fact that people on XDA would buy the phone to mess with, while it seems to me that many people have chosen to boycott this phone and wait until ATT allows BL to be unlocked.
Again, the point is ATT has no reasons to back down. They have more nice handsets in general or Android in particular to give a damn. If they cant have your money then they dont care if they screw HTC and the One X too.
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LOCKED BL: Protest Thread. ☆☆PETITION is live!!!☆☆
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