Just recorded a phone call to three about all you can eat it wasnt until i asked specifically about throttling that he told me, he also claim that people using 200GB weren't being throttled.
that is just complete lies they wernt going to tell me and i certainly havnt used 200GB
These are peoples posts on Three blog:
I note the comment made by Clarissa on 8th of May and response by Moderator Kaz on the 9th of MAy.
I had exactly the same situation as this. Previous 3 mobile dongle, Used it for 36 months, hassle free and very good speeds, especially for streaming. I don’t have a land line as I live in rented accommodation. I didn’t have unlimited on my iPhone so I changed to The One Plan and cancelled my dongle contract.
I am now very unhappy with the speed of my internet. i can not stream anything, or even download simple upgrades from apple. I have read elsewhere that 3 are capping data at 200kps between 6-12pm. I would have to agree that this is the case.
I understand 3 are in an awkward position with this as people will abuse it by downloading endless movies, music etc. But I was assured I would continue to receive the same speed.
I was happy with my 15BG a month, all I was looking for was to be able to use my iphone without worrying about going over a tiny 500mb limit. Now I am paying £25 for a much worse internet service.
I’d appreciate an honest answer on this. 3 are definitely capping users that wish to stream using The One Plan. Very disappointed customer.
I to have had my internet speeds throttled, i was getting great speeds until a few weeks ago, i downloaded a lot one week now my speeds have been limited to a crawl i cant watch youtube its so slow or use skype its to slow, then exactly at 12.00 at night the speeds go back to normal, i have phone three many times and the last time i called the adviser told me to “move to a different area” really thats what he said. my upload speeds have not been affected just download
The three one plan all you can eat data is SCAM !!! They will let you use it in the first days then if you continue using it they will put in the top 5% of users who use more data and slow your Internet to a point you can not use it. They want you to pay but not use! I wish someone has warned me before I fall for this SCAM!!! I’m coming back to my old mobile company, at least they let me use 3G when I’m paying!
@ dave DO NOT TAKE OUT THE ONE PLAN!!! I AM PERSONALLY ON THE ONE PLAN AND I AM BEING THROTTLED!!!! unlimited data yet they have introduced throttling as of 12 may 2012 for top 5% of users. pathetic, illegal, ive emailed ceo david dyson and am looking elsewhere PS 3UK-YOU CANT SELL ‘UNLIMITED WITH NO THROTTLING CONTRACTS AND THEN THROTTLE PEOPLE-ITS ILLEGAL!!! I am now looking for alternative contracts
@ mods-i think you need to ammened all comments on your blogs to refelct threes new policies they have slyly introduced via website and not informing customers-there are now limits on the one plan
That is very true Dean. It is ridiculous. It is not just on the one plan, pay as you go are suffering as well. I cannot use the internet in the day but after 1 am everything is back to normal. Now, this is the no FUP Unlimited internet Three have been bangging on about? They should add the fact that this is only good for someone that lives in the night and not for the rest of us that sleep at night. They say that they do this to manage the network for services like peer 2 peer and napster but this is not true, it does not start at 6pm either. I do not use this services, nor do I use tethering but a minute ago 13:08 on the 17 of May 2012 I cannot even send a tweet as it fails or takes forever. Also I cannot do a speed test as it fails with a latency error. This is a WARNING for everyone thinking about getting a plan on Three because of the “unlimited” internet. It is not unlimited, you cannot use it at all. I feel sorry for the people that signed up for the one plan with the rouse of having unlimited internet and not having to worry about downloading whatever they like. You will be able to still do it but only at night. Yesterday all day I was having issues with my phone and the internet being slow. When it got to 1 am and without changing any settings on the phone it suddently started working like normal.
YOU HAVE BEEN WARNED! I will write a detailed entry about this on my site and in my blog as soon as I get a chance. I will spread the word so no one else falls for the same trap.
These are just of the complaints.