Best Buy Exchanged my Prime for an Infinity

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I have a 1 year ADH, so I went to BB today to see about exchanging for an Infinity because of GPS problems. They did the exchange but suprisingly they did it under a manufacturer problem and refunded my ADH as a prorate. They ordered my Transformer as an OMS to my home and took off 50.00 because it took over an hour.

A little Q/A:
Q: What is the success rate of this working?
I am figuring around 70% success. (Based on putting names on a list)

Q: Will this work with other stores other than Best Buy?
A: Nothing has been reported to work yet. People have tried Game Stop, Staples, and Office Depot.
Note: This is only reported to work at BB in the US.

Q: Will they take my Prime back if it's unlocked/rooted
Rooted should not be a problem. Unlocked might but no one has reported that they got denied because of being unlocked.

Q: Will this work if I ordered online?
Yes. Just print out your confirmation page and use it as your receipt. (Read the next part also)

Q: What do I need to exchange for something else?
1. Prime (duh)
2. Power cable.
3. Original box (Only 1 person has been able to do it without the box)
4. Receipt or order confirmation if you ordered online. (Some people say it has worked that they "got it as a gift")

Q: Any suggestions?
1. Go straight to customer service. Bypass Geek Squad unless CS tells you to go there.
2. Just say you are having WiFi/BT/GPS issues.
3. Make the prime look as stock as possible.
4. If 1 store doesn't take it, go back after a shift change. Get someone else. If that fails, go to a different store.

Originally Posted by blackinjun

I have a 1 year ADH, so I went to BB today to see about exchanging for an Infinity. They did the exchange but suprisingly they did it under a manufacturer problem and refunded my ADH as a prorate. They ordered my Transformer as an OMS to my home and took off 50.00 because it took over an hour.

Never know until you try, congrats on your good luck and enjoy your brand new toy. Maybe Asus has indtructed the dealers to be very accomdating and lenient on the request for trade ins or exchange. If I own a Prime today I sure would try what you did.

I have the same ADH from best buy and had the same plan. Before the year was up, I'd go in and complain about wifi or whatever and they'd swap it out. If they swap out for an infinity, even better.

Sent from my BAMFed out TBolt

Originally Posted by PapaSmurf6768

I have the same ADH from best buy and had the same plan. Before the year was up, I'd go in and complain about wifi or whatever and they'd swap it out. If they swap out for an infinity, even better.

Sent from my BAMFed out TBolt

According to BB.com they have no more primes to swap, there may be some at stores on clearance but the replacement item is the infinity. I am not surprised about the swap upgrade, I am surprised about the adh refund. I told the story about buying it and the GPS not working but that fixes were forthcoming and then eventually we were told GPS did not work because of the metal back (oopps by ASUS). I did not bring up the dongle but don't think that would have mattered.

Originally Posted by blackinjun

I have a 1 year ADH, so I went to BB today to see about exchanging for an Infinity. They did the exchange but suprisingly they did it under a manufacturer problem and refunded my ADH as a prorate. They ordered my Transformer as an OMS to my home and took off 50.00 because it took over an hour.

Please repeat with fewer acronyms. Thanks.

Sorry
GPS - global positioning satellite
Bb - best buy
Bb.com - best buy.com (online ordering for best buy stores
Adh - accidental damage handling warranty
oms - bb (see above) system in store for placing orders from their warehouse

Sent from my SPH-D710 using Tapatalk 2

Did they check to see if it was rooted? Mine is unlocked but I do have adh.. I did also do nvflash so it does not say the device is unlocked.

Hmm suppose my prime could take a little trip to the floor too.

Whats the easiest thing to do if you're unlocked and have an adh... think they'll swap bc of the gps and wifi still?

Sent from my Transformer Prime TF201 using Tapatalk 2

That's exactly why they swapped mine GPS. I unrooted but geek squad said what are we supposed to do if GPS doesn't work go to returns

PS I am not unlocked but they didn't turn it on
Sent from my SPH-D710 using Tapatalk 2