Attend XDA's Second Annual Developer Conference, XDA:DevCon 2014!
5,769,021 Members 45,476 Now Online
XDA Developers Android and Mobile Development Forum
View Poll Results: Will this improve your opinion of Best Buy
Exchange and I like BB more 181 68.82%
No exchange but I like BB more 25 9.51%
Exchanged but I have the same opinion 30 11.41%
No exchange and I have the same opinion 27 10.27%
Voters: 263. You may not vote on this poll

Best Buy Exchanged my Prime for an Infinity

Tip us?
 
blackinjun
Old
(Last edited by blackinjun; 31st July 2012 at 11:43 AM.)
#1  
blackinjun's Avatar
Senior Member - OP
Thanks Meter 145
Posts: 410
Join Date: Jul 2008
Location: Washington DC
Default Best Buy Exchanged my Prime for an Infinity

I have a 1 year ADH, so I went to BB today to see about exchanging for an Infinity because of GPS problems. They did the exchange but suprisingly they did it under a manufacturer problem and refunded my ADH as a prorate. They ordered my Transformer as an OMS to my home and took off 50.00 because it took over an hour.

Samsung Epic 4G Touch - Blu Kuban
Samsung Epic 4G - CyanogenMod RC7.2.0 (Will be giving to my son)
Asus Transformer Infinity TF700t (on the way) 07/25 delivered
ASUS Transformer Prime TF201 - Rooted Stock returned
Samsung Epic 4G Touch (White)- Rooted Stock FE22 (Wife)
Samsung Galaxy 2 7" - Rooted Stock (Wife)
ASUS Transformer TF101 - Revolver Elite (Wife/Mother in Law)
ASUS Transformer TF101 - Revolver (Wife's cousin)
ASUS Transformer TF101 - Stock (Mother)
The Following 59 Users Say Thank You to blackinjun For This Useful Post: [ Click to Expand ]
 
Skullmonkey
Old
(Last edited by Skullmonkey; 2nd August 2012 at 12:30 AM.)
#2  
Skullmonkey's Avatar
Senior Member
Thanks Meter 308
Posts: 877
Join Date: Jul 2010

 
DONATE TO ME
A little Q/A:
Q: What is the success rate of this working?
I am figuring around 70% success. (Based on putting names on a list)

Q: Will this work with other stores other than Best Buy?
A: Nothing has been reported to work yet. People have tried Game Stop, Staples, and Office Depot.
Note: This is only reported to work at BB in the US.

Q: Will they take my Prime back if it's unlocked/rooted
Rooted should not be a problem. Unlocked might but no one has reported that they got denied because of being unlocked.

Q: Will this work if I ordered online?
Yes. Just print out your confirmation page and use it as your receipt. (Read the next part also)

Q: What do I need to exchange for something else?
1. Prime (duh)
2. Power cable.
3. Original box (Only 1 person has been able to do it without the box)
4. Receipt or order confirmation if you ordered online. (Some people say it has worked that they "got it as a gift")

Q: Any suggestions?
1. Go straight to customer service. Bypass Geek Squad unless CS tells you to go there.
2. Just say you are having WiFi/BT/GPS issues.
3. Make the prime look as stock as possible.
4. If 1 store doesn't take it, go back after a shift change. Get someone else. If that fails, go to a different store.
Devices: Galazy S 3 (Temp until my Nexus 5), Nexus 10
Retired: Evo LTE, Transformer Infinity, Transformer Prime, Evo 4G, Samsung Moment, Samsung Rant, Sanyo Katana.

Google Now Cards on your homescreens!

Hosting isn't cheap. If you would like direct downloads, please consider donating: Donate via PayPal
The Following 10 Users Say Thank You to Skullmonkey For This Useful Post: [ Click to Expand ]
 
tedr44
Old
(Last edited by tedr44; 26th July 2012 at 07:30 AM.)
#3  
Senior Member
Thanks Meter 23
Posts: 276
Join Date: Jan 2012
Quote:
Originally Posted by blackinjun View Post
I have a 1 year ADH, so I went to BB today to see about exchanging for an Infinity. They did the exchange but suprisingly they did it under a manufacturer problem and refunded my ADH as a prorate. They ordered my Transformer as an OMS to my home and took off 50.00 because it took over an hour.
Never know until you try, congrats on your good luck and enjoy your brand new toy. Maybe Asus has indtructed the dealers to be very accomdating and lenient on the request for trade ins or exchange. If I own a Prime today I sure would try what you did.
 
PapaSmurf6768
Old
#4  
PapaSmurf6768's Avatar
Senior Member
Thanks Meter 71
Posts: 234
Join Date: Jul 2011
I have the same ADH from best buy and had the same plan. Before the year was up, I'd go in and complain about wifi or whatever and they'd swap it out. If they swap out for an infinity, even better.

Sent from my BAMFed out TBolt
Verizon HTC One S-Off and Rooted
 
blackinjun
Old
#5  
blackinjun's Avatar
Senior Member - OP
Thanks Meter 145
Posts: 410
Join Date: Jul 2008
Location: Washington DC
Quote:
Originally Posted by PapaSmurf6768 View Post
I have the same ADH from best buy and had the same plan. Before the year was up, I'd go in and complain about wifi or whatever and they'd swap it out. If they swap out for an infinity, even better.

Sent from my BAMFed out TBolt
According to BB.com they have no more primes to swap, there may be some at stores on clearance but the replacement item is the infinity. I am not surprised about the swap upgrade, I am surprised about the adh refund. I told the story about buying it and the GPS not working but that fixes were forthcoming and then eventually we were told GPS did not work because of the metal back (oopps by ASUS). I did not bring up the dongle but don't think that would have mattered.

Samsung Epic 4G Touch - Blu Kuban
Samsung Epic 4G - CyanogenMod RC7.2.0 (Will be giving to my son)
Asus Transformer Infinity TF700t (on the way) 07/25 delivered
ASUS Transformer Prime TF201 - Rooted Stock returned
Samsung Epic 4G Touch (White)- Rooted Stock FE22 (Wife)
Samsung Galaxy 2 7" - Rooted Stock (Wife)
ASUS Transformer TF101 - Revolver Elite (Wife/Mother in Law)
ASUS Transformer TF101 - Revolver (Wife's cousin)
ASUS Transformer TF101 - Stock (Mother)
 
zenaxe
Old
#6  
Senior Member
Thanks Meter 42
Posts: 174
Join Date: May 2010
Quote:
Originally Posted by blackinjun View Post
I have a 1 year ADH, so I went to BB today to see about exchanging for an Infinity. They did the exchange but suprisingly they did it under a manufacturer problem and refunded my ADH as a prorate. They ordered my Transformer as an OMS to my home and took off 50.00 because it took over an hour.
Please repeat with fewer acronyms. Thanks.
The Following 4 Users Say Thank You to zenaxe For This Useful Post: [ Click to Expand ]
 
blackinjun
Old
(Last edited by blackinjun; 27th July 2012 at 12:56 AM.)
#7  
blackinjun's Avatar
Senior Member - OP
Thanks Meter 145
Posts: 410
Join Date: Jul 2008
Location: Washington DC
Sorry
GPS - global positioning satellite
Bb - best buy
Bb.com - best buy.com (online ordering for best buy stores
Adh - accidental damage handling warranty
oms - bb (see above) system in store for placing orders from their warehouse

Sent from my SPH-D710 using Tapatalk 2

Samsung Epic 4G Touch - Blu Kuban
Samsung Epic 4G - CyanogenMod RC7.2.0 (Will be giving to my son)
Asus Transformer Infinity TF700t (on the way) 07/25 delivered
ASUS Transformer Prime TF201 - Rooted Stock returned
Samsung Epic 4G Touch (White)- Rooted Stock FE22 (Wife)
Samsung Galaxy 2 7" - Rooted Stock (Wife)
ASUS Transformer TF101 - Revolver Elite (Wife/Mother in Law)
ASUS Transformer TF101 - Revolver (Wife's cousin)
ASUS Transformer TF101 - Stock (Mother)
The Following 3 Users Say Thank You to blackinjun For This Useful Post: [ Click to Expand ]
 
crystalstylez
Old
#8  
Senior Member
Thanks Meter 122
Posts: 431
Join Date: Aug 2008
Location: Atlanta, GA
Did they check to see if it was rooted? Mine is unlocked but I do have adh.. I did also do nvflash so it does not say the device is unlocked.

Hmm suppose my prime could take a little trip to the floor too.
If I Helped You Out..Hit The Thanks
Devices

Google Nexus 7 (2013)

*Retired*
Samsung Galaxy S III (SGH-i747)Sold
Asus Transformer Infinity (TF700T-B1-GR)
Samsung Galaxy S II (SGH-i777) Sold
[I]Asus Transformer Prime ( TF201-B1-GR)[/] (Returned)
 
Billyvnilly
Old
#9  
Senior Member
Thanks Meter 47
Posts: 235
Join Date: Aug 2007
Location: Detroit
Whats the easiest thing to do if you're unlocked and have an adh... think they'll swap bc of the gps and wifi still?

Sent from my Transformer Prime TF201 using Tapatalk 2
 
blackinjun
Old
#10  
blackinjun's Avatar
Senior Member - OP
Thanks Meter 145
Posts: 410
Join Date: Jul 2008
Location: Washington DC
That's exactly why they swapped mine GPS. I unrooted but geek squad said what are we supposed to do if GPS doesn't work go to returns

PS I am not unlocked but they didn't turn it on
Sent from my SPH-D710 using Tapatalk 2

Samsung Epic 4G Touch - Blu Kuban
Samsung Epic 4G - CyanogenMod RC7.2.0 (Will be giving to my son)
Asus Transformer Infinity TF700t (on the way) 07/25 delivered
ASUS Transformer Prime TF201 - Rooted Stock returned
Samsung Epic 4G Touch (White)- Rooted Stock FE22 (Wife)
Samsung Galaxy 2 7" - Rooted Stock (Wife)
ASUS Transformer TF101 - Revolver Elite (Wife/Mother in Law)
ASUS Transformer TF101 - Revolver (Wife's cousin)
ASUS Transformer TF101 - Stock (Mother)

The Following User Says Thank You to blackinjun For This Useful Post: [ Click to Expand ]
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes