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[SOLUTION] Samsung Mobile MTP Device -- CODE 10 error at Devicemanager

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By LichtiMC, Member on 26th July 2012, 11:05 AM
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Hey people...
Just wanted to post a solution to a problem apparently a lot of users are experiencing...

When you first attach your phone to the pc by USB, the drivers have to be installed. (Here is a good ressource, where you can always dowload the latest drivers extracted from the Samsung Kies Package:

Now it could happen, that all of the drivers install successfully, but one of them, the "Samsung Mobile MTP Device", which cannot be installed, since there's always a CODE 10 (This device cannot start).

As I searched for quite a while for a working solution with no luck (there are different solutions, but none of them worked for me, as in my case it wasn't a faulty-driver problem...), i finally remembered a solution to a similiar case with a DVD-RW Drive. I tried the same process with my actual driver problem, and it worked right away...

  1. Go to the Registry Editor (Start --> Run --> "regedit" --> [ENTER])
  2. Search the following key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\
  3. If you click one of the few subkeys in class (e.g. {4D36E965-E325-11CE-BFC1-08002BE10318}) you'll find the string value (Standard) on the right side with a value (e.g. DVD/CD-ROM-Drives)
  4. You have to find the value "Portable Devices" on the string value (Standard) (In my case {EEC5AD98-8080-425f-922A-DABF3DE3F69A}, but I don't know if they are called always the same.
  5. Once found, you see a string value called UpperFilters --> DELETE IT!
  6. Finished! Now your Samsung Mobile MTP Device should be recognized and even installed correctly right away. (The name of the device changed to GT-I9100 (Devicemanager) in my case...)
Here an explanation about UpperFilters and LowerFilters if you want to know more:

Maybe this short tutorial can save you some time... =)

Best regards to all of you!
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16th August 2012, 10:45 AM |#2  
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Not solved
No such registry subkey as "Portable Devices"
What OS U use?
Last edited by Vytookas; 16th August 2012 at 11:17 AM.
30th August 2012, 05:01 PM |#3  
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Thumbs up
Thank you for this, was trying to get a Samsung Galaxy Note to connect.
After having to manually point it to the drivers folder, they installed but would not start.

The registry keys seemed a little different to how you described, I am on Windows 7 64-bit, but found:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{EEC5AD98-8080-425F-922A-DABF3DE3F69A}\
Deleted the value "UpperFilters", plugged the USB back in, and it worked!

Now can happily sync using the Samsung Kies software.

( Note to others, backup first, right click the key tree you are editing, choose export. Run the .reg to restore any screw ups. )
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2nd September 2012, 07:40 AM |#4  
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I gave up trying to use Kies. I am using windows 7 64. I found the correct folder but there is no value "Upper filter" showing. I also have a Philips Go Gear Muse player and It uses the Songbird software. Songbird also works with the samsung galaxy 4.2 player in mass storage mode.
Last edited by kosenn; 3rd September 2012 at 04:23 AM.
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6th September 2012, 03:10 AM |#5  
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Thanks worked great!!!!
Kinda late though. haha
19th September 2012, 03:16 AM |#6  
orlandoxpolice's Avatar
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I have no UpperFilters Key
23rd September 2012, 03:20 PM |#7  
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Talking You legend!!!!
thank you so so much i signed up to this forum just to say thank you, i had tried everything and was reading solutions that i just knew before even trying that they wouldnt work.

anyway i read this seemed exactly what i needed and yes it did work

so thank you very much its been a long week of trying to find fixes for this!!!!!
24th September 2012, 07:12 AM |#8  
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Originally Posted by orlandoxpolice

I have no UpperFilters Key

Same here no UpperFilters key.
Any other suggestions?
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13th October 2012, 07:41 PM |#9  
wwjoshdew's Avatar
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Thanks for this guide, and Eric for linking me to it!
28th October 2012, 04:08 PM |#10  
cadcat's Avatar
Junior Member
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Talking Samsung MTP Driver fix
Thanks for your fix for this problem- it was driving me crazy!
I did find that the only UpperFilters key that needed to be removed was for the USBSTOR entries.
Also, I think that anyone trying this- Make a Reg backup first....
Thanks again.
31st October 2012, 02:55 AM |#11  
mr_ding's Avatar
Senior Member
Flag Toronto
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Use *#7284# to enter PhoneUtil mode, Press (Qualcomm USB Settings), and change it to 'MTP + ADB' mode.

Then MTP should work fine.

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