I need to Factory reset my Arrive, How do I make a backup?

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So I am having issues relating to Bluetooth and car stereos and both Kenwood, HTC and Microsoft want me to Factory reset the phone. I would rather not have to reload all my crap and lose my texts. Is there a way to do this or not? Also is there a way to even factory reset the phone to the shipped O.S. When I did it when I first got this phone it just rolled it back to a clean version of the current O.S.

If you do want to know what my problem is with Bluetooth I will explain. This is my second Arrive, the first one paired with the radio fine and would do every function it was supposed to on all sources. The second unit is not doing any incoming Bluetooth text functions on the SiriusXM or HD/FM radio sources.

Originally Posted by jonny4

HTC and Microsoft want me to Factory reset the phone.

If you have a Zune-Backup restore it without Hardreset your Phone.
After a Hardreset all Backups made before are useless, you cannot restore them.
If you cannot fix your Problem by Zune-Restore you can do a Hardreset as last Option.
After that you can reinstall your Apps with Reinstaller.

So only your SMS, Mails and Mailaccounts are gone. But it should be easy to setup the Mailaccounts. I heard that SMS an Mails can be saved to, but i cannot tell you how to to. Please do a Googlesearch for this.

No Zune backup because the first and second phone came after Mango so as as soon as I plugged it into the PC the software updated with nothing in the phones yet.

Sent from my T7575 using XDA Windows Phone 7 App

Hello,

So you have no Choice.
Backup SMS is possible only on unlocked Devices, so all you can do is to Backup it with Copy & Paste Piece for Piece to a Word Doc and Upload it to Skydrive.