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Heres how to hard reset Sony Xperia Ion if you forgot your lock code

7 posts
Thanks Meter: 11
By Phonekings, Junior Member on 31st August 2012, 04:06 AM
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After having a hard time finding it , I was able to get help from Sony. So I hope this helps someone who , like me, could not get find a solution. If this helps you, click thank me.

To unlock your phone from the Pattern Lock, please follow the steps below:

Download PC Companion from Sony Website

Turn the phone off and disconnect it from the computer. Run the Software.

1. No matter what the program says do not connect the phone until you complete step 9.

2. In the welcome screen if asked click on Start, next you will be shown what Media Go offers, click on "next" then you will see a presentation on what Support Zone offers, click on "Finish".

3. In the next section from "Support Zone” and "Media Go" new select “Support Zone" and click on start.

4. On the next page select "Software Update" and click on "Start".

***At this point if you get an error stating that "unable to install update components" or "server is busy”, please proceed to step 12.

5. The program will say that there is no phone connected and will ask you to connect but disregard that and instead choose the option to "Repair Phone". (The program will issue you a warning on the content that you will lose during the update). Please be aware that any data saved only in your phone memory will be erased as part of the Phone Repair.

6. Choose Continue.

7. After that, the program will download the necessary information (several minutes) and it will present you with a list of phones.

8. Choose the Xperia Ion from the list (close to the bottom of the list) by clicking on the icon for the phone. Then click on "Next". Then you will see a new section telling you how to connect the phone. (Don't connect it yet!).

At this point the phone must be off and disconnected from the PC.

9. Connect the cable to the PC but not to the phone, then while pressing and holding the volume down key connect the cable to the phone and keep holding the volume down key until the program says "The update of your phone has started..." (In some cases a message of "Installing drivers" will appear before the message of "The update of your phone has started..." is shown.).

10. If the steps were not followed exactly the phone will turn on and it will request that you "Proceed with the following steps, slide down the notification bar". If this happens disconnect the phone from the cable, turn it off and repeat from step 9).

11. If PC Companion proceeds correctly with the update it will tell you to release the back key. Wait for the update to finish and follow instructions on the screen.

12. If you receive the message: “Unable to install update components".

a. Close PC Companion.

b. Install Java from: www dot java dot com

c. Start Pc companion again and try to do the software unlock process once more
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31st August 2012, 07:04 PM |#2  
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Wouldn't that be easier if you just flash it with stock Rom using flash tool?
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2nd September 2012, 08:49 AM |#3  
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Originally Posted by randy_c

Wouldn't that be easier if you just flash it with stock Rom using flash tool?

Wouldn't that be too easy?

In Soviet Russia ROM flash YOU!
7th September 2012, 01:12 PM |#4  
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Last edited by popfan; 7th September 2012 at 01:30 PM.
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16th December 2013, 11:34 PM |#5  
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Thumbs up Thk´s
Work for me thanks a lot

Sony Xperia Lte28at

Used Power + VolDown until vibrate 3 times then upgrade.
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22nd July 2014, 06:44 PM |#6  
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Thumbs up
Thanks, worked for me on my Xperia SP
4th August 2014, 04:03 AM |#7  
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Flag Chennai
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It is easier to flash using Flashtool instead of using Sony PC Companion or SUS which requires a net connection.. Just download the tft File and flash it using flashtool.
18th August 2014, 08:59 AM |#8  
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Flag System Error
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Thankx. This worked. Saved a friend's phone from the dreadful unlock pattern lockout. Most people are not aware of such rescue technique's so thankx a lot.
20th August 2014, 09:26 PM |#9  
Grillkungen's Avatar
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Thumbs up Worked for me :)
Thanks for the instructions! Worked great with Xperia X10i.
21st March 2015, 07:29 PM |#10  
Flag Hyderabad
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Thank you so much! worked on my Xperia SP too!
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