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Warranty claim for unlocked boot loader...DENIED

OP mervlee

26th September 2012, 12:54 PM   |  #1  
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Hey all. Just to share my experience with you guys. Have a One X Malaysian unit, purchased in April, unlocked in May. Sometime two weeks back, noticed very weak Bluetooth and WiFi signals. Reverted to stock using the latest 2.17 RUU, confirmed it was a hardware issue. Sent it back to HTC on Friday and got a call from them today.

Basically, they confirmed the problem was a hardware issue, but as my unit had it's boot loader unlocked, they said warranty was void on the motherboard.
I asked if the unlocking of the bootloader could have caused his. They said they could not ascertain if it did.
I then asked why was it stated on the HTCDev website that unlocking MAY void warranty, but no details are given on what part of the warranty is void. The rep could not answer.
I understand if I OCed and burned the cores or something, but WiFi and Bluetooth failures are a defect. So I then sent an email to HTC Taiwan explaining the situation, have yet to receive a response. Let's see what transpires.

Sent from my Nexus 7 using Tapatalk 2
26th September 2012, 12:59 PM   |  #2  
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i really wish htc would get a huge fine for this blatant con they're trying to pull.

it's illegal in many countries. for instance in the uk, if the fault occurs within 6 months of purchasing, its upto HTC to prove that you caused the fault or they have to repair.

htc have admitted this design flaw, so how they can even consider rejecting your repair on the basis of an unlocked bootloader is RIDICULOUS (HTC I hope you're reading this - your policies are ****ing stupid and you REALLY need to reconsider them, using somebody who has a brain, preferrably)

Please please please, DO NOT give up. DO NOT go off the phone, or leave them alone until they agree to fix THEIR design fault for free.
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26th September 2012, 01:11 PM   |  #3  
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Rule 1 of sending a phone back to manufacturer: Lock the bootloader up again. At the end of the day HTC are a corporation, and will do anything they can to make sure they don't have to replace faulty units. This is why the EU have so many consumer protection laws, to stop this happening.

Not sure where you can go from here though, perhaps you can take it back to the store you purchased it from, and get them to replace it?
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26th September 2012, 01:21 PM   |  #4  
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Relocking the boot leader wont help. They still know you unlocked it.

Tell them they had better have proof you damaged it or you'll commence litigation. What they are doing is illegal.
26th September 2012, 01:30 PM   |  #5  
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@OP I had the same issue. I waited 2 months or maybe even longer in the hope that a RUU for my phone would pop up, which it hasn't. I'm not sure if it's out now but i don't need it anyway.

I was on arhd 9.2.0 and got sick of my faulty unit, so without second thought i went to my provider with an unlocked bootloader and custom rom on my phone, sent it in and had it sent back to me two weeks later completely fixed. My warranty was not voided, they were even did a factory reset.

But then again, i live in europe and our laws help us. Just like with mobile internet, every contract now has unlimited data, due to the fact that anyone who would exceed a certain limit ended up paying a hefty some. Glad we have this internet issue out the way too

Good luck to you hope it goes well
26th September 2012, 01:31 PM   |  #6  
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Quote:
Originally Posted by lawrence750

i really wish htc would get a huge fine for this blatant con they're trying to pull.

it's illegal in many countries. for instance in the uk, if the fault occurs within 6 months of purchasing, its upto HTC to prove that you caused the fault or they have to repair.

I really wish people would stop repeating this nonsense. The responsibility lies with the retailer, not the manufacturer.
26th September 2012, 01:32 PM   |  #7  
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Scare the rep using strong legal words, and say you asked some of your lawyer friends and stuff like that so you can speak to a higher person, remember to speak professional and don't use unpleasant/raging behavior and the rep will hopefully consider your situation and try to help.

I once bought a laptop at a large retailer and dropped the laptop and broke the screen the first day, and managed to get it replaced by speaking the to manager of the customer service although it was against the warranty, they're human after all and business is not always just business
26th September 2012, 01:38 PM   |  #8  
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Scan the WiFI HARDWARE FAULT thread for useful posts. Try going through an alternative service center. I got mine rejected by one service center and I got it fixed from another service center.
26th September 2012, 01:39 PM   |  #9  
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Quote:
Originally Posted by BenPope

I really wish people would stop repeating this nonsense. The responsibility lies with the retailer, not the manufacturer.

Only nonsense i see is the one you are spewing. Have you ever installed windows 7 over vista,xp, or something alike?

Imagine how ridiculous it would be if you install windows 7 and your desktop is under-warranty and they will tell you you're not allowed to have your phone repaired because you installed a newer OS. Damn right - ridiculous.
26th September 2012, 01:39 PM   |  #10  
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I've sent in my HOX once before due to earjack problems (something stuck inside?).
I sent it in directly, unlocked, custom ROM, faux' kernal.
They fixed it for me and even replaced my battery for free!
They then returned my phone, stock, locked(not relocked).
And the IMEI number changed as well, basically a new phone.
Hmmm

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