Hi just got the reply from samsung
Customer reference number: 2115080678
Email response ID: 2111367972
Please quote your customer reference number when contacting Samsung
Dear Simon,
Thank you for contacting Samsung and I have pleasure in providing the following assistance.
We are sorry to hear about the issue you are experiencing with your new Note 2 device. Please be advised that this feature will be available via a future firmware update. We do not have an estimated release date at this time for this firmware. We appologise for any inconvenience caused and appreciate your patience on this issue.
If you require any further assistance, please contact Samsung again and we will be more than happy to help.
Kind regards,
David
Online Support Team
SAMSUNG Customer Support Centre
Sent from my GT-N7100 using xda premium