Well all hell went down as my browser crashed when I finished the chat, and I have not received the transcript via email (still waiting though).
I do however remember the gist of it, just not word for word, so please do excuse me for this :/
They stated that the 4.0.4 update has already been released to automatic update servers. Depending on whether your phone is locked or branded with a certain network, times may vary. They did not mention anything about it varying from S4 to S3 models. The help representative also showed me how to check for update manually (Settings -> About Phone -> Software Updates -> Check Now) but of course this returned nothing. I did persist for a bit about the 4.0.4 update, but they started to get a bit annoyed so I decided to move on.
I then inquired about the 4.1 Jelly Bean update, but only got what looked like a copy/pasted response. I said that they have confirmed that the HTC One X, One XL and One S will be receiving the update. Seeing as I don't think other users have got this I did not persist with asking why.
To finish off I mentioned that all users I have seen on Android Development forums with S3 models have not been receiving the updates. Initially he stated that this was because they may be on branded/different networks or access different automatic update servers, However I replied with there are cases of people on the same network not getting the update due to having a different model. I then suggested he should take what I said and pass it on to a member with higher position in the company, but he returned by saying it was third party evidence which can not be accredited for accuracy.
At this point he seemed quite annoyed with me and I chose to leave before anything happened or he started to not answer my questions properly. Once again sorry for the lack of log, but if you believe me (this is the truth honest
) I appreciate it.
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