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I installed Kies, plugged my phone in via USB cord and Kies recognizes it and says there's a firmware upgrade. I click upgrade and go through the "preparing" process. After it downloaded kies is now trying to connect to my phone. It seems that it can't connect to it, and after about 5 minutes it says I need to use their troubleshooting guide. Will I tried to use Kies troubleshoot for connecting the device however I hit the "start" button and nothing happens. Anyone have any tips to get this to work?
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