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razr maxx hd build quality

15th November 2012, 07:24 PM |#1  
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I just noticed today that the corner of the phone was not installed correctly the edge of the aluminum is coming up. I was wondering if this can be fixed.or do I need to take it back to Verizon and raise hell for it.
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15th November 2012, 07:36 PM |#2  
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Quote:
Originally Posted by keithquick

I just noticed today that the corner of the phone was not installed correctly the edge of the aluminum is coming up. I was wondering if this can be fixed.or do I need to take it back to Verizon and raise hell for it.

Is it offset enough to snag on stuff? If so I'd try and get it replaced - a few snags/tugs here and there and next thing you know that whole section may start to lift/pull away.
15th November 2012, 08:09 PM |#3  
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I wonder if this is an isolated incident? Haven't seen any other complaints of build quality.
15th November 2012, 09:45 PM |#4  
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I've seen one other person complain of this... should get it replaced.

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15th November 2012, 09:53 PM |#5  
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Was it dropped?

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15th November 2012, 10:37 PM |#6  
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No I have never dropped it. I talked to verizon, they thought they could fix it by tightening the screw at the bottom. When they brought it back out it still had the piece sticking out. I told them i wanted a new one and they agreed on a D.O.A., but they were out of stock now I have to wait a day or two to get one in.
15th November 2012, 11:00 PM |#7  
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Quote:
Originally Posted by keithquick

No I have never dropped it. I talked to verizon, they thought they could fix it by tightening the screw at the bottom. When they brought it back out it still had the piece sticking out. I told them i wanted a new one and they agreed on a D.O.A., but they were out of stock now I have to wait a day or two to get one in.

Great news!

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16th November 2012, 04:42 PM |#8  
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Quote:
Originally Posted by keithquick

No I have never dropped it. I talked to verizon, they thought they could fix it by tightening the screw at the bottom. When they brought it back out it still had the piece sticking out. I told them i wanted a new one and they agreed on a D.O.A., but they were out of stock now I have to wait a day or two to get one in.

Glad to hear they're taking care of it for you!
17th November 2012, 02:00 AM |#9  
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no brainer,TAKE IT BACK.you already paid for that phone 10 times what vz paid for it.stand your ground you should not be even asking this question.
18th November 2012, 06:41 AM |#10  
Quote:
Originally Posted by roach48

no brainer,TAKE IT BACK.you already paid for that phone 10 times what vz paid for it.stand your ground you should not be even asking this question.

So you think Verizon paid 20 to 70 dollars for it?

Yea take it back. If it gets worse they may try to say you dropped it or something.
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