I think we should be constructive and give them a chance to handle the issue. We should find a way to get some engineer figure out if it's a hardware restriction or software flaw. I still believe, that based on the ICs used for the product it should be capable of handling 850 WCDMA on SIM1 and 850 GSM on SIM2. I hope they can update the baseband.
Are there any places in China, Taiwan, Korea or other countries it is officially sold where a provider use 850GSM? That can be a target to claim and test.
Sent from my GT-N7102 using xda app-developers app
Their customer service is trained to convince the user it is somehow their fault that the unit does not work. Either claiming that the sim might be using a different voltage, the phone is only for Chinese Sims, etc etc etc. GSM and WCDMA are world standards, if you indicate the supported frequency, it should function with any sim and in any country which support said frequency. Instead of treating us like idiots, Samsung should have launched an investigation on the situation and issue a press release.
Now if I want the situation to change we must provide incentive for Samsung to act. If numerous customer complaints are not enough maybe media spotlight would get them going. Samsung is on the rise, I would prefer to keep them honest and not what till they are the only mobile phone company left and we all have no choice but to accept whatever they shove down our throats.