ASUS Unlock Device App V7 show this Message:
Device Tracker not working:
I search XDA over hours and the first big Information:
The Unlock App is the only way to Unlock the Tablet. No other way known (21.02.2013)
Asus Support is the only way to fix this!
bgroins makes a poll about this problem:
Garalor do this to unlock:
i finally got mine unlocked.
i hope this works for more people too:
1. i registered my device on the asus Siteus. (dont know if that is necessary)
2. after that i clickt on the contact technical support button
3. i wrote this to the support:
"I want to use the unlock tool from asus, but a error shows up:
unknown network error,
please wait and try later.
People over at xda developer say that it is a problem with your server.
The tool trys to connect, to check my serial number and mark that number as
unlocked. That seems not to work. Can you fix your server. Would be great."
4. i got an answer from asus the day after, and they wanted to know my WiFi Mac Address(seems to be important for the unlock tool)
he said he will give the mac address to his colleagues to check it (my serial he already had)
5. half a day later i could unlock my device
hope this helps others. plz report here if it works for you too
sry for english mistakes and a happy x-mas from germany
I emailed Tien about this issue last night and he responded that they are aware of the problem and it's up to Asus HQ to fix the problem with the unlock tool. The issue is occuring with tablets that are brand new, bought when the unit first came out, have had RMA service, and they don't know why this is occuring. Being that the tool would void warranty it isn't exactly a high priority for them to solve. He actually apologized for the incovience and run around I got from email/phone support. There are people in Asus who care about the products and customers.
Calling in is really a chance in what end result you get. Some reps won't help because the "unlock" tool isn't supported by them and voids warranty. Same with the device tracker website. One rep I spoke with had no idea what the tracker was and kept insisiting that it wasn't an Asus product and supported by them. The real solution is finding a way to pressure\get Asus HQ to address the problem with the tool. They have already made the sale and profit from us buying the tablet and the warrning about voiding warranty is clear. It free's them of any further obligation to the device and means they can save money by not having to support hardware\software failures caused by the owners desire to modfiy things.
Till then I'll try a few times through the day and maybe get lucky with the tool working.
Holy crap you guys, I think I may have stumbled onto something here.
Little bit of backstory- So I've been trying to unlock this thing since I got it with zero success. Just one failure after another & lots of anger. I registered it, I tried unlocking it on different wifi networks, different times of the day, etc, all to no avail. I rooted it on day one & froze DMclient & CMclient b/c I tried the JB update when I first got it & didn't like it, so I rolled back & froze the updaters cause didn't want it nagging me to update again. It hit me while I was at work today- these apks communicate with Asus's servers, what if them being frozen is what's stopping the unlocking? So I unfroze them, ran the unlocker again, and... it worked. Immediately and with zero errors
Maybe its just a coincidence, maybe Asus randomly fixed their servers just today, I dunno. But if you have those apks frozen/removed & can't unlock, defrost/reinstall them & try again. Not promising this is THE answer, but it seems more than coincidental to me that after literally a MONTH of trying to unlock it nearly every day with no success, it worked right away as soon as I did that.
please report you experience with the support.