Attend XDA's Second Annual Developer Conference, XDA:DevCon 2014!
5,811,702 Members 53,674 Now Online
XDA Developers Android and Mobile Development Forum

Asus Unlock App wont work, MAC Adresse / Serialnumber

Tip us?
 
BabelHuber
Old
#21  
Member
Thanks Meter 23
Posts: 97
Join Date: Sep 2012
Nothing new here. I'm waiting for an answer from Asus.

I hope they simply fix the issue on their servers and I don't need to discuss about sending my tablet in. Perhaps it is a good sign that the answer takes a few days...
 
simplytheone
Old
#22  
simplytheone's Avatar
Senior Member - OP
Thanks Meter 94
Posts: 392
Join Date: Dec 2009
Quote:
Originally Posted by BabelHuber View Post
Nothing new here. I'm waiting for an answer from Asus.

I hope they simply fix the issue on their servers and I don't need to discuss about sending my tablet in. Perhaps it is a good sign that the answer takes a few days...
waiting for Asus HQ...


bgroins makes a poll about this:

[POLL] Unlocking Bootloader on TF700
http://forum.xda-developers.com/show....php?t=1814998
 
simplytheone
Old
#23  
simplytheone's Avatar
Senior Member - OP
Thanks Meter 94
Posts: 392
Join Date: Dec 2009
new ASUS message:

asus cant help me... only way is RMA...

all what i read the last days over RMA is... long time waiting and no fix...

i going today to the reseller and hope i can give the tablet back... **** asus... known problem but no support ;(
 
BabelHuber
Old
#24  
Member
Thanks Meter 23
Posts: 97
Join Date: Sep 2012
Quote:
Originally Posted by simplytheone View Post
new ASUS message:

asus cant help me... only way is RMA...
This is weird - I just have received a mail from Asus which states that my problem has been forwarded to Taiwan and will be fixed during the next 3-4 days.

I just describe what I did, perhaps this helps you:

- First I called the Asus Germany hotline. There I already got the 2 MAC-addresses which are stored at Asus for my device so I could check whether this is the problem

- Then I was told I should wait a few days, usually it works, then

- After a few days I called again. I got a new ticket ID and was told to open an online ticket where I should reference the ticket ID provided. I did.

- First answer: Serial Number/ MAC needed. ==> Sent them the MAC/ S/N

- Second answer: Have you rebootet, have you factory reset, have you tried another access point? ==> I answered yes, yes and yes. Then I wrote that my tablet works correctly, that my MAC address has already been verified, that on XDA there are a lot of users with the same problem and that I can provide Logcats to proof that the Asus-server rejects my request

- Third answer: Forwarded to Taiwan now.

Good Luck!
 
simplytheone
Old
#25  
simplytheone's Avatar
Senior Member - OP
Thanks Meter 94
Posts: 392
Join Date: Dec 2009
Quote:
Originally Posted by BabelHuber View Post
This is weird - I just have received a mail from Asus which states that my problem has been forwarded to Taiwan and will be fixed during the next 3-4 days.

I just describe what I did, perhaps this helps you:

- First I called the Asus Germany hotline. There I already got the 2 MAC-addresses which are stored at Asus for my device so I could check whether this is the problem

- Then I was told I should wait a few days, usually it works, then

- After a few days I called again. I got a new ticket ID and was told to open an online ticket where I should reference the ticket ID provided. I did.

- First answer: Serial Number/ MAC needed. ==> Sent them the MAC/ S/N

- Second answer: Have you rebootet, have you factory reset, have you tried another access point? ==> I answered yes, yes and yes. Then I wrote that my tablet works correctly, that my MAC address has already been verified, that on XDA there are a lot of users with the same problem and that I can provide Logcats to proof that the Asus-server rejects my request

- Third answer: Forwarded to Taiwan now.

Good Luck!
all this points i have done... but the supporter say: the Boss denied to do this and the only way is RMA...

wtf...
 
BabelHuber
Old
#26  
Member
Thanks Meter 23
Posts: 97
Join Date: Sep 2012
Finally I could unlock my tablet!

This is proof that the Asus Server was the problem, not my tablet.

Good luck to all who still have to convince the Asus support to forward their ticket to Taiwan!
 
krugm0f0
Old
#27  
krugm0f0's Avatar
Senior Member
Thanks Meter 47
Posts: 346
Join Date: Feb 2010
Location: Tromsψ

 
DONATE TO ME
I am having the same problem. Just sent my ticket to ASUS support with screenshot, S/N, MAC and every steps I've taken carefully explained.

• HTC One Silver 4.4.2 KK ARHD GE (S-OFF & SuperCID)
• Sony SmartWatch 2 Black Metal (forum)

• Sony Xperia Z Ultra 6.4" 4.3 JB, couch surfer!
• Asus Transformer Infinity TF700T 32GB 4.2.1 JB + keyboard dock. Travel companion.
• Sony Xperia Arc LT18i 4.0.3 ICS, working, but not in use.

• Asus Transformer TF101 32GB 4.0.3 ICS. Fried by car charger..
• HTC Sensation 4.2.2 JB (S-OFF & SuperCID). Drowned..
• HTC HD2 WM6.5/WP7/Android/Win95(S-OFF & Root). RIP
 
berndblb
Old
#28  
berndblb's Avatar
Senior Member
Thanks Meter 878
Posts: 2,696
Join Date: Nov 2012
Location: Los Angeles, CA
Quote:
Originally Posted by krugm0f0 View Post
I am having the same problem. Just sent my ticket to ASUS support with screenshot, S/N, MAC and every steps I've taken carefully explained.
Please, do report on your progress-or lack thereof..

Sent from my ASUS Transformer Pad TF700T using Tapatalk 4
 
krugm0f0
Old
#29  
krugm0f0's Avatar
Senior Member
Thanks Meter 47
Posts: 346
Join Date: Feb 2010
Location: Tromsψ

 
DONATE TO ME
Quote:
Originally Posted by berndblb View Post
Please, do report on your progress-or lack thereof..

Sent from my ASUS Transformer Pad TF700T using Tapatalk 4
No reply yet, but " ( status: IN PROGRESS )" now..

• HTC One Silver 4.4.2 KK ARHD GE (S-OFF & SuperCID)
• Sony SmartWatch 2 Black Metal (forum)

• Sony Xperia Z Ultra 6.4" 4.3 JB, couch surfer!
• Asus Transformer Infinity TF700T 32GB 4.2.1 JB + keyboard dock. Travel companion.
• Sony Xperia Arc LT18i 4.0.3 ICS, working, but not in use.

• Asus Transformer TF101 32GB 4.0.3 ICS. Fried by car charger..
• HTC Sensation 4.2.2 JB (S-OFF & SuperCID). Drowned..
• HTC HD2 WM6.5/WP7/Android/Win95(S-OFF & Root). RIP
The Following User Says Thank You to krugm0f0 For This Useful Post: [ Click to Expand ]
 
wenchien
Old
#30  
Junior Member
Thanks Meter 5
Posts: 15
Join Date: Jul 2010
Exactly same problem here...
Opened a ticket via vip.asus.com. Since north Taiwan is off today due to typhoon, no reply yet.

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes