I have now a SE HBH 35, I had a HBH 30 and now a 35.... They both work flawlessly...
1.- they are expensive.
2.- There is NOT such a thing to be called "custommer support", Sony Ericsson does NOT know the meaning of such words....
3.- Consider them "dispossable" gadgets, if you broke Anything...(I did on my 30 model) the game is over: no support, no spare parts, NOTHING AT ALL
They requested TWICE the selling price for a repair, this is crazy!