Default Problem accessing the i-mate after a disaster!!!!!

I have faced a serious problem when upgrading my i-mate , during the upgrade process my pc shutdown( hibernated) and the upgrade was halted , that caused discontinuation of the process and now when starting the upgrade I get the message " not able to connect to the device" I am using the latest active sync version but no communication is happening between the i-mate and the PC, moreover the only thing I can see in my poor i-mate is the blue screen that says sadly “ i-mate” :cry: . Can any one help please :cry: ?