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HTC One Home / Back capacitive buttons problem

OP m03sizlak

22nd April 2013, 02:25 PM   |  #1  
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As many people have noticed, the home/back capacitive/virtual buttons often do not work.

http://www.pocketables.com/2013/04/h...e-buttons.html
http://www.androidauthority.com/htc-...oblems-198220/
http://forum.xda-developers.com/show...php?p=40538985
http://forum.xda-developers.com/show....php?t=2231832
http://forum.xda-developers.com/show....php?t=2243961
http://forum.xda-developers.com/show...1#post40574171
http://forum.xda-developers.com/show....php?t=2248951
http://www.youtube.com/watch?v=uvxi6KUR-WA
http://www.youtube.com/watch?v=V7zKpBSluKU
http://www.youtube.com/watch?v=7v5Oc5-7rbA
http://www.youtube.com/watch?v=wxkwyyvOkZ8
http://forums.androidcentral.com/htc...rting-out.html
http://forums.overclockers.co.uk/sho...php?p=24147320
http://forums.androidcentral.com/htc...ck-button.html
http://forums.androidcentral.com/htc...e-htc-one.html
http://community.sprint.com/baw/message/569148

Personally, I find it to be *incredibly* annoying and pretty much ruins the experience of using this otherwise good phone. I have already been to the Sprint store to possibly exchange it, but their demo unit had the exact same problem (and the employee I was talking to had also noticed the problem). I have also ran "getevent -lt /dev/input/event6" from adb shell (/dev/input/event6 seems to be the raw output of the touchscreen, some people said it is event5 on theirs rather than event6). This shows you raw data every time you touch the screen. However I noticed that when my touches of the home button go undetected, nothing is read from /dev/input/event6...so I am afraid it may be a hardware problem. I have 11 more days before my 14 day Sprint satisfaction period ends, so I'm on the fence on whether or not I should return it and wait for a better phone, or exchange it and probably get another with the same problem, or...wait for HTC to try to fix it with software.

Some have said a recent update to the Taiwan version of the One solved the problem...:

Quote:
Originally Posted by patato2

doing a bit translation from Taiwan version if you guys can't wait. not sure if I used the correct words though, hope you don't mind.

1.29.709.12(214.04MB)

1. virtual button sensitivity adjusted
2. slow motion video quality improved under low lit
3. better Beats Audio experience
4. better background noise when using headphone
5. better bluetooth device matching

some said back button issue fixed after upgrading.

Further evidence that a software patch fixed the home button:
http://translate.google.com/translat...ed=0CGgQ7gEwAw

Poor Google Translate translation:
Quote:

Did not receive update notifications

Through Settings> About> Software Update> Check Now

We can immediately receive an update notification

After the update the virtual keys become normal

There is a need to go faster

PS: Please note that this is the official update, Brush, may not be updated automatically through the official update to brush back the official

Here is the response I got from HTC:

Quote:

Thank you for retrieving the information for me, [xxxxxx]. I did some research and there will be an MR update to fix this issue with the virtual keys. We do not have any information as to the date the update will be released since it will be released via Sprint your network provider, and it is currently being worked on.

I realize that not having the specific details such as the date is annoying, but we do appreciate your patience. I want to thank you again for sending me that information because that really helps us out a lot. Let me know if you have any other questions I may be able to address with you at this time.

Sincerely,

Casey
HTC

Last edited by m03sizlak; 27th April 2013 at 09:11 PM.
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22nd April 2013, 03:02 PM   |  #2  
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I don't have this issue. I'll pay more attention to it, maybe I'm missing it.

~Sent in beast mode using my HTC One~
22nd April 2013, 03:31 PM   |  #3  
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I've noticed that the area to hit is small. You have to hit it exactly.

Sent from my HTCONE using xda premium
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22nd April 2013, 03:38 PM   |  #4  
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Quote:
Originally Posted by fernando sor

I've noticed that the area to hit is small. You have to hit it exactly.

Sent from my HTCONE using xda premium

Most likely what you are actually noticing is that not all presses are registered and you are rationalizing it by assuming that you just missed the target. In reality, there is a problem with the home/back buttons that HTC needs to fix, soon.
22nd April 2013, 05:52 PM   |  #5  
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Quote:
Originally Posted by chogardjr

I don't have this issue. I'll pay more attention to it, maybe I'm missing it.

~Sent in beast mode using my HTC One~

Be thankful you don't. It is an issue. There are videos on you tube from here in the states about it.

https://www.youtube.com/watch?v=7v5O...e_gdata_player

Sent from my HTCONE using Xparent Blue Tapatalk 2
22nd April 2013, 05:54 PM   |  #6  
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I have this issue as well. Seems like you have to hit the button in almost the perfect spot to get it to register.
22nd April 2013, 06:01 PM   |  #7  
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After watching that I'm very thankful. Mine has always registered my touches. I'm very very thankful. I would be one mad mofo.

Quote:
Originally Posted by treIII

Be thankful you don't. It is an issue. There are videos on you tube from here in the states about it.

https://www.youtube.com/watch?v=7v5O...e_gdata_player

Sent from my HTCONE using Xparent Blue Tapatalk 2



~Sent in beast mode using my HTC One~
22nd April 2013, 06:03 PM   |  #8  
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Quote:
Originally Posted by chogardjr

After watching that I'm very thankful. Mine has always registered my touches. I'm very very thankful. I would be one mad mofo.





~Sent in beast mode using my HTC One~

Hey chogard. Waaazz up? Where's your Rom if you have the one. Wheres that odexed beauty?

Sent from my HTCONE using Xparent Blue Tapatalk 2
22nd April 2013, 06:08 PM   |  #9  
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Lots more confirmations that OTA 1.29.709.12 solved the problem for the Taiwan variant HTC One. WHEN WILL SPRINT/HTC GIVE US AMERICANS THIS FIX?

Quote:
Originally Posted by patato2

Here's some information about 1.29.709.12 upgrade (Taiwan version), and some responses I read from other forum.
And... sorry guys, I really don't know when will your updates come. and i don't have the phone yet . I envy you!
.
1.29.709.12(214.04MB)

1. virtual key sensitivity adjusted
Lots confirmed the home/back key issue fixed, looks solid.


2. slow motion video quality recording improved under low lit
Didn't see anyone post about it

3. better Beats Audio experience
Some said the left / right sound are better balanced.

4. reduce background noise when using headphone
a few guys said noise is "significantly" reduced.

5. better bluetooth device matching
a few guys confirmed bluetooth device matched faster.

For anyone interested, the Taiwan OTA firmware is available here:
http://www.androidrevolution.nl/down....29.709.12.zip
http://forum.xda-developers.com/show....php?t=2182823
22nd April 2013, 06:09 PM   |  #10  
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Same here. I've found that pressing the button with the pad of my finger vs a tap with the fingertip seems to work more reliably - if only because it covers more of the screen that happens to include the tiny area that registers a button press...

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