Post Reply

[Q] HTC Sync Manager not Recognizing HTC One

OP ez53436

8th May 2013, 08:16 PM   |  #1  
OP Junior Member
Thanks Meter: 0
 
19 posts
Join Date:Joined: May 2013
Hi guys,

Got a T-Mobile HTC One yesterday and I can't get the thing to be recognized by HTC Sync Manager. I've tried uninstalling it and reinstalling it tons of times, restarting the phone, restarting my laptop. Nothing works. When I plug in the phone, I get a drive that has a link to the HTC website to download Sync Manager, which I've done already. And if I turn off USB debugging, I get a message from HTC Sync Manager that says it's unable to recognise the device because it's locked (which is false).

Are there any sort of drivers that need to be downloaded for the phone? It seems unable to "mount" as a drive like my old Google G2.

Any help would be appreciated guys.

I have a MacBook Pro on 10.8.3.
Attached Thumbnails
Click image for larger version

Name:	Screen Shot 2013-05-08 at 11.34.10 AM.jpg
Views:	1982
Size:	29.0 KB
ID:	1946371  
Last edited by ez53436; 8th May 2013 at 08:21 PM.
8th May 2013, 09:26 PM   |  #2  
jaythenut's Avatar
Senior Member
Thanks Meter: 1,562
 
5,226 posts
Join Date:Joined: Sep 2012
More
Quote:
Originally Posted by ez53436

Hi guys,

Got a T-Mobile HTC One yesterday and I can't get the thing to be recognized by HTC Sync Manager. I've tried uninstalling it and reinstalling it tons of times, restarting the phone, restarting my laptop. Nothing works. When I plug in the phone, I get a drive that has a link to the HTC website to download Sync Manager, which I've done already. And if I turn off USB debugging, I get a message from HTC Sync Manager that says it's unable to recognise the device because it's locked (which is false).

Are there any sort of drivers that need to be downloaded for the phone? It seems unable to "mount" as a drive like my old Google G2.

Any help would be appreciated guys.

I have a MacBook Pro on 10.8.3.

turn on usb debugging that should do it if not here are the drives if you got a lock screen like swipe or pin code it wont work so make sure the phone is not locked
http://forum.xda-developers.com/show....php?t=2191279
Last edited by jaythenut; 8th May 2013 at 09:28 PM.
8th May 2013, 09:30 PM   |  #3  
OP Junior Member
Thanks Meter: 0
 
19 posts
Join Date:Joined: May 2013
Thanks for the reply,

I turned USB debugging back on, still no luck. And unfortunately I'm on a Mac (OS 10.8.3). Those drivers are only for Windows, correct?
8th May 2013, 09:41 PM   |  #4  
matt95's Avatar
Recognized Contributor
Flag Verona
Thanks Meter: 2,344
 
5,787 posts
Join Date:Joined: Aug 2010
Donate to Me
More
try changing the usb cable
8th May 2013, 10:32 PM   |  #5  
jaythenut's Avatar
Senior Member
Thanks Meter: 1,562
 
5,226 posts
Join Date:Joined: Sep 2012
More
Quote:
Originally Posted by ez53436

Thanks for the reply,

I turned USB debugging back on, still no luck. And unfortunately I'm on a Mac (OS 10.8.3). Those drivers are only for Windows, correct?

im on mac as well when i plugged my htc in and it told me to get htc Sync Manager, it installed the drivers as it loaded so maybe uninstall Sync Manager plug the phone in see what happens
10th May 2013, 04:44 PM   |  #6  
OP Junior Member
Thanks Meter: 0
 
19 posts
Join Date:Joined: May 2013
I tried uninstalling sync manager and trying again but nothing happens. And I don't know how to delete the drivers or install them. I've seen a couple of download links to "mac" drivers for the HTC one, but they actually end up being .exe files. HTC support has pretty much given up and told me to go with a third party sync manager.

Anyone know where I can uninstall or install the drivers? Thanks

Sent from my HTC One using xda app-developers app
12th May 2013, 05:44 PM   |  #7  
OP Junior Member
Thanks Meter: 0
 
19 posts
Join Date:Joined: May 2013
bump

anyone able to help?
26th May 2013, 12:33 PM   |  #8  
Junior Member
Thanks Meter: 2
 
18 posts
Join Date:Joined: Oct 2007
filetransfer mac/htc android
Quote:
Originally Posted by ez53436

bump

anyone able to help?

I had the same issues and ended up using android file transfer for mac..
google "android file transfer mac" and you'll find it.

it's pretty fast and much better than sync manager.. you can leave sync manager installed, i think it's still using the drivers of the installation.
3rd August 2013, 06:50 PM   |  #9  
Junior Member
Thanks Meter: 0
 
1 posts
Join Date:Joined: Aug 2013
More
HTC Device Not Recognized Locked
I was having the same problem, and what solved it are the following steps:

1. Go to settings

2. Click on Developer options

3. Uncheck USB debugging (this was recommended in another forum)

4. I also turned Developer options off

5. Plug your phone back in

6. After I performed the previous steps, my computer installed device software, and once that was completed, the HTC Sync Manager recognized my device and allowed me to sync it.

Operating system Windows 7 with an i5 processor

Hope this helps.

Quote:
Originally Posted by ez53436

Hi guys,

Got a T-Mobile HTC One yesterday and I can't get the thing to be recognized by HTC Sync Manager. I've tried uninstalling it and reinstalling it tons of times, restarting the phone, restarting my laptop. Nothing works. When I plug in the phone, I get a drive that has a link to the HTC website to download Sync Manager, which I've done already. And if I turn off USB debugging, I get a message from HTC Sync Manager that says it's unable to recognise the device because it's locked (which is false).

Are there any sort of drivers that need to be downloaded for the phone? It seems unable to "mount" as a drive like my old Google G2.

Any help would be appreciated guys.

I have a MacBook Pro on 10.8.3.

Last edited by sosinovitch; 4th August 2013 at 01:15 AM. Reason: Update operating system

Post Reply Subscribe to Thread
Previous Thread Next Thread
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes