I-Mate PDA2K Campaign
For those who are willing / able.
We are trying to get I-Mate to pay attention to our support needs. Here is my conversation with support this evening:
Brian> Welcome to club i-mate support. My name is Brian, how can I help you today?
Brian> Hi Moriah...
Moriah> I was wondering wehn we would get the bluetooth patch that was promised
Brian> The specific release date is not yet decided but as soon as it is, will be available on our www.clubimate.com
Moriah> My headset won't stay connected if the device shuts off. Bluetooth is pretty useless then.
Brian> Please keep a regular check on our www.clubimate.com
website for further news and updates on our devices and services.
Moriah> Your reply is a joke.
Moriah> That is what everyone is hearing.
Moriah> Tell my why I should spend $900 on something that does not work as the specs say?
Moriah> How do I return the device for a refund?
Brian> As for the Bluetooth patch, only the first part of it is launched, The second part of the patch is due shortly. The Upgrade and the patch are being tested so as to provide full satisfaction for our users and eliminate the issues prevalent.
Moriah> I have had the device for 2 months now and have heard that already.
Moriah> Can I return it for a refund. It costs to much to not work right.
Moriah> My boyfriend has been trying to return his but the vendor is not replying.
Moriah> Please tell me how to get a refund.
Brian> well you can check with the vendor,from where you bought?
Moriah> Except they are the ones not refunding the money. Overseas Electronics in IL.
Moriah> We had to file a dispute with American Express to try and get a refund.
Moriah> Doesn't IMate warranty their devices?
Brian> we do give warranty on our devices, only if there is any hardware issue or software
Moriah> Well there is obviously an issue if the device does not work with a bluetooth headset as it should right?
Moriah> So does that mean I can get a warranty replacement through you then since mine is defective?
Brian> As of now, our engineers are testing the patches and the upgrades to be released so as to provide a total solution once and for all.
Moriah> So how long am I suppose to go with a device that does not work as stated in the specs before I can get a warranty replacement?
Brian> i would suggest you to wait for few more days...
Moriah> A few more days huh.
Moriah> that is not very specific.
Brian> Yes we can understand....
Moriah> So I will contact support again in 3 days (as what I understand a "few" to mean) and get a warranty then
Moriah> Thanks for the cut and paste answers.
Moriah> You will hear from me soon.