I-Mate PDA2K Campaign

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For those who are willing / able.

http://www.clubimate.com/index.asp?PageAction=FORUMS

We are trying to get I-Mate to pay attention to our support needs. Here is my conversation with support this evening:

Brian> Welcome to club i-mate support. My name is Brian, how can I help you today?
Brian> Hi Moriah...
Moriah> I was wondering wehn we would get the bluetooth patch that was promised
Brian> The specific release date is not yet decided but as soon as it is, will be available on our www.clubimate.com website.
Moriah> My headset won't stay connected if the device shuts off. Bluetooth is pretty useless then.
Brian> Please keep a regular check on our www.clubimate.com website for further news and updates on our devices and services.
Moriah> Your reply is a joke.
Moriah> That is what everyone is hearing.
Moriah> Tell my why I should spend $900 on something that does not work as the specs say?
Moriah> How do I return the device for a refund?
Brian> As for the Bluetooth patch, only the first part of it is launched, The second part of the patch is due shortly. The Upgrade and the patch are being tested so as to provide full satisfaction for our users and eliminate the issues prevalent.
Moriah> I have had the device for 2 months now and have heard that already.
Moriah> Can I return it for a refund. It costs to much to not work right.
Moriah> My boyfriend has been trying to return his but the vendor is not replying.
Moriah> Please tell me how to get a refund.
Brian> well you can check with the vendor,from where you bought?
Moriah> Except they are the ones not refunding the money. Overseas Electronics in IL.
Moriah> We had to file a dispute with American Express to try and get a refund.
Moriah> Doesn't IMate warranty their devices?
Brian> we do give warranty on our devices, only if there is any hardware issue or software
Moriah> Well there is obviously an issue if the device does not work with a bluetooth headset as it should right?
Moriah> So does that mean I can get a warranty replacement through you then since mine is defective?
Brian> As of now, our engineers are testing the patches and the upgrades to be released so as to provide a total solution once and for all.
Moriah> So how long am I suppose to go with a device that does not work as stated in the specs before I can get a warranty replacement?
Brian> i would suggest you to wait for few more days...
Moriah> A few more days huh.
Moriah> that is not very specific.
Brian> Yes we can understand....
Moriah> So I will contact support again in 3 days (as what I understand a "few" to mean) and get a warranty then
Moriah> Thanks for the cut and paste answers.
Moriah> You will hear from me soon.
Moriah> Bye.

...I have recieved the same "Cut and paste" type answeres as well....

..guess we can all just keep holding our breath until we are all "blue[tooth]" in the face....


Thanks for nothin, iMATE

I ALSO have noticed...

...when I first load the ClubImate webpage, it will show Tech Support: ONLINE at the top right as usual....

..but once I log in with my username and password, It always switches to OFFLINE.... EVERY TIME!!!

...I believe iMATE has BARRED me from their tech support.....

...GREAT customer service! I have both AT&T and T-Mobile accounts, and was looking at the MDA-Compact/Magician for my second phone- but I think Ill go with another Brand for my other phone if my experience with iMate stays as it is much longer........

Hi

I suspect that the multitude of bugs that the Blue Angel devices suffer from are all the fault of HTC. Individial manufacturers do very little to the core software of the device before shipping. They add their logo's add their own sh1te,buggy software (O2 Active!) and then ship em out in a box with a sleeve & manual that makes the device look like their own.

The delays that Imate are suffering from are HTC's fault, the patch they talk of will come from HTC to Imate and from Imate to you.

The XDAIIs, MDAIII, QTEK9090, blah, blah all have the same issues.

I for one will not buy another device thats made by HTC.

Nigel

Originally Posted by veletron

I suspect that the multitude of bugs that the Blue Angel devices suffer from are all the fault of HTC.

I agree completely. Question is, do we as consumers/customers have any way of putting pressure on HTC to fix their problems? If so, then everyone who has a Blue Angel should be putting pressure on them, as well as the company from which it was purchased.

If not, then the only way to get anywhere is to force the 3rd parties like iMate, O2, T-Mobile, Orange, etc. to make HTC fix their problems.

Dear Members,

If you own a PDA2k device and suffer from Bluetooth shortcomings then please check out the following thread at Club i-mate:

http://www.clubimate.com/forums/tm.asp?m=6698

Perhaps the pressure on Carrier Devices would compel it to work harder on the update and to improve its communication with its clients.

Thank you...