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[Q] Asurion s3 replacement. Is it too good to be true?

OP stevenjcampbell

7th June 2013, 04:00 AM   |  #1  
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In short:

Broken s3, dropped with shattered screen, then the s3 sudden death syndrome so a device that 100% refuses to even acknowledge a charger plugged in via the wall.

Go to the website and file a claim.
Device has cosmetic damage, I give reason as "dropped phone" and moments later and told tomorrow i will get:

1. A new device
2. New battery
3. New factory charger

Called them to confirm this and a call center person (Indian sounded like) tells me:

1. The device is factory new, I ask and no it isn't refurbished.
2. It comes we whatever a factory new s3 comes with (sim card, charger, headphones)
3. It will be here tomorrow.

Edit: I can keep the old battery and back as well. So I ask "okay ill have two batteries now and two back case parts?"
Yes, he confirms...

So what? Did these guys lie their asses off to me and I can expect to get hosed tomorrow?
Or is there a chance they aren't as bad as people say now a days?
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7th June 2013, 04:13 AM   |  #2  
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Well i guess we'll find out tomorrow

Sent from my SCH-I535 using xda premium
7th June 2013, 05:08 AM   |  #3  
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Sounds legit to me as someone who works on the selling end. Did they charge you a $100 deductible?

Sent from my SCH-I535 using xda premium
7th June 2013, 06:11 AM   |  #4  
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Quote:
Originally Posted by jamesrascal

Sounds legit to me as someone who works on the selling end. Did they charge you a $100 deductible?

Sent from my SCH-I535 using xda premium

My wife is on her 3rd gs3 assurion gave her a new battery, back cover, sim card and charger each time with the phone. No headphones, and the only thing we sent back was the main phone itself, not the battery or cover and the replacements arrived within 24 his of claim. It was great service.
7th June 2013, 07:14 AM   |  #5  
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I will be using asurion soon myself. Not for my phone but for my daughter's. She cracked the screen the 2nd day she had it. The worst part is I didn't pay anything for the phone but I have to pay 50 for the deductible

Sent from my ThunderBolt, soon to be S3
7th June 2013, 06:10 PM   |  #6  
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Quote:
Originally Posted by jamesrascal

Sounds legit to me as someone who works on the selling end. Did they charge you a $100 deductible?

Sent from my SCH-I535 using xda premium

Yessiree, $99.00... No tax.

I won't expect headphones but I was pretty much expecting to get screwed with all the horror stories I had read of used phones with third party parts coming back to people.

Actually verizon forced the insurance on me.
Last year I had five phones that were faulty.
On the month after the manufacturers warranty I had a screen that wouldn't light up on an htc Incredible2.

I elevated the complaint to verizon corporate and they gave me an s3 for the new contract price but said Insurance was mandatory as part of their compromise (wasn't upgrade eligible for 11 months.

So the verizon corporate relations person told me asurion sends new devices back in august when that transaction happened and it seems he was right.

ONE WORD OF CAUTION

If your damage happens over 30 days ago, just tell asurion it happened yesterday or today.

A verizon rep told me that asurion will deny claims with old damage but you can tell them anything you want to as to when it was broken.

Mine broke in January, then sudden death two weeks ago.
This isn't fraud in my eyes. I'm sending the broken one back.

Just as others have said I was told to send a shell of the phone. Anything that can be removed without a screwdriver I keep (sim card, sd card, original battery, back cover) ...
7th June 2013, 09:34 PM   |  #7  
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Quote:
Originally Posted by stevenjcampbell

Yessiree, $99.00... No tax.

I won't expect headphones but I was pretty much expecting to get screwed with all the horror stories I had read of used phones with third party parts coming back to people.

Actually verizon forced the insurance on me.
Last year I had five phones that were faulty.
On the month after the manufacturers warranty I had a screen that wouldn't light up on an htc Incredible2.

I elevated the complaint to verizon corporate and they gave me an s3 for the new contract price but said Insurance was mandatory as part of their compromise (wasn't upgrade eligible for 11 months.

So the verizon corporate relations person told me asurion sends new devices back in august when that transaction happened and it seems he was right.

ONE WORD OF CAUTION

If your damage happens over 30 days ago, just tell asurion it happened yesterday or today.

A verizon rep told me that asurion will deny claims with old damage but you can tell them anything you want to as to when it was broken.

Mine broke in January, then sudden death two weeks ago.
This isn't fraud in my eyes. I'm sending the broken one back.

Just as others have said I was told to send a shell of the phone. Anything that can be removed without a screwdriver I keep (sim card, sd card, original battery, back cover) ...

Of course you are really are paying for it with the deductible and the monthly fee. and no matter what assurion assures you of , you are getting refurb stuff, THey sent me 3 "new" phones before I finally got one that lasted for more than 2 days without rebooting on its own or failing entirely

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