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HTC One US Developers Edition- Software Updates

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maddie01
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Default HTC One US Developers Edition- Software Updates

Hi all,
I thought I would try and start a place for only the US Dev Edition unit where we could house the reponses and issues with updates, delays, etc...
I hope this makes sense and is useful. If not, then if one of the moderators could remove it, please....

I will start by offering the respone I just received from HTC regarding my question around why they could launch the Google Edition with 4.2.2. but still leave the US waiting for the update on the Developers Edition.

I thought buying a "clean" device, paying top dollar, direclty from HTC, with no Carrier involvment would mean timely updates?

I encourage others to post any information about this update or any future ones for this device!

Thank you for contacting the HTC Technical Support Center

We understand how you may be feeling regarding the update process to Jelly Bean 4.2 for the HTC One and we deeply apologize for the delay on this process. We sincerely work hard always on the updates for our customers, since we understand it is important for all of you to have the latest Android OS Versions.

We are always looking forward to develop updates that enhance your HTC experience. Due to the nature of the software development cycle, we may encounter the need to make some changes to ensure everything will work flawlessly, which is why we no longer engage to announce release dates.

We are currently running some tests to make sure the HTC One will function properly with 4.2, so we encourage you to check constantly on our website for further details about the release date. You can also follow us on Facebook or Twitter, where you can easily find the news of our products and also you can share all your concerns with our fans.

We sincerely expect your comprehension on this matter. Thanks for your continuous support of our products and services. Should you require further assistance, please do not hesitate to contact us through http://www.htc.com/www/contact/email/ or call us at +1-866-449-8358 from 8AM to 1AM, 7 days a week.

Best regards,


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Current Device
HTC One 64GB Developers Edition-VIPERONE ROM, S-Off, Rooted with TWRP-AT&T SIM
Corporate Device: I-Phone 5 (AT&T)

Previous
HTC One XL Rooted- ViperXL 3.+.+ JB- ElementalX Kernel
HTC Vivid Rooted, I-phone 4S (6.1) AT&T
Samsung Galaxy S2 i9100 International Version (4.0.3)
Motorola Atrix 4g (2.3.4), Nexus One-AT&T (2.2 OS), I-phone 3Gs-(4.0 OS), BB Storm II, HTC Touch Cruise 2009, HTC Touch Pro (Fuze)

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bobruels44
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Quote:
Originally Posted by maddie01 View Post
Hi all,
I thought I would try and start a place for only the US Dev Edition unit where we could house the reponses and issues with updates, delays, etc...
I hope this makes sense and is useful. If not, then if one of the moderators could remove it, please....

I will start by offering the respone I just received from HTC regarding my question around why they could launch the Google Edition with 4.2.2. but still leave the US waiting for the update on the Developers Edition.

I thought buying a "clean" device, paying top dollar, direclty from HTC, with no Carrier involvment would mean timely updates?

I encourage others to post any information about this update or any future ones for this device!

Thank you for contacting the HTC Technical Support Center

We understand how you may be feeling regarding the update process to Jelly Bean 4.2 for the HTC One and we deeply apologize for the delay on this process. We sincerely work hard always on the updates for our customers, since we understand it is important for all of you to have the latest Android OS Versions.

We are always looking forward to develop updates that enhance your HTC experience. Due to the nature of the software development cycle, we may encounter the need to make some changes to ensure everything will work flawlessly, which is why we no longer engage to announce release dates.

We are currently running some tests to make sure the HTC One will function properly with 4.2, so we encourage you to check constantly on our website for further details about the release date. You can also follow us on Facebook or Twitter, where you can easily find the news of our products and also you can share all your concerns with our fans.

We sincerely expect your comprehension on this matter. Thanks for your continuous support of our products and services. Should you require further assistance, please do not hesitate to contact us through http://www.htc.com/www/contact/email/ or call us at +1-866-449-8358 from 8AM to 1AM, 7 days a week.

Best regards,


If this answers your comment or question, please click here to complete the process.

To submit another comment, please click here.

Sincerely,

The HTCDev Team

Want to see what others are saying? Have a question to ask other HTCDev fans?

Follow us on Twitter www.twitter.com/htcdev

Explore our development resources www.htcdev.com
Ahhh... Nothing like a generic message saying that we're not telling you anything.
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cc999
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Default same situation

Quote:
Originally Posted by bobruels44 View Post
Ahhh... Nothing like a generic message saying that we're not telling you anything.
I am the in the exact same situation, spent 649 dollars on the HTC One 64 gb. Developer Edition. This
was supposed to be the phone to receive the updates first. I am still sitting here with 4.12 and checking
software updates 20 times a day. Very frustrating to say the least!

CC
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maddie01
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Default Slowwwwly rolling out but not yet to US

Quote:
Originally Posted by cc999 View Post
I am the in the exact same situation, spent 649 dollars on the HTC One 64 gb. Developer Edition. This
was supposed to be the phone to receive the updates first. I am still sitting here with 4.12 and checking
software updates 20 times a day. Very frustrating to say the least!

CC
I agree and I have seen the other posts so I know the Update is slowly being rolled out overseas to the International Versions, but the Google Edition That has 4.2.2 is for sale in the US, so they should have given it to the owners fo the Developers Edition in the US. I will post any additonal information/alerts about any updates in other countries as soon as i hear about it. Thanks for commenting !
Current Device
HTC One 64GB Developers Edition-VIPERONE ROM, S-Off, Rooted with TWRP-AT&T SIM
Corporate Device: I-Phone 5 (AT&T)

Previous
HTC One XL Rooted- ViperXL 3.+.+ JB- ElementalX Kernel
HTC Vivid Rooted, I-phone 4S (6.1) AT&T
Samsung Galaxy S2 i9100 International Version (4.0.3)
Motorola Atrix 4g (2.3.4), Nexus One-AT&T (2.2 OS), I-phone 3Gs-(4.0 OS), BB Storm II, HTC Touch Cruise 2009, HTC Touch Pro (Fuze)

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cc999
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Default sent email

Quote:
Originally Posted by maddie01 View Post
I agree and I have seen the other posts so I know the Update is slowly being rolled out overseas to the International Versions, but the Google Edition That has 4.2.2 is for sale in the US, so they should have given it to the owners fo the Developers Edition in the US. I will post any additonal information/alerts about any updates in other countries as soon as i hear about it. Thanks for commenting !
Well I sent the email to the HTC Tech Support Center. Just received this back, look familiar? NOBODY EVEN READS THESE!

"Thank you for contacting the HTC Technical Support Center

We understand how you may be feeling regarding the update process to Jelly Bean 4.2 for the HTC One and we deeply apologize for the delay on this process. We sincerely work hard always on the updates for our customers, since we understand it is important for all of you to have the latest Android OS Versions.

We are always looking forward to develop updates that enhance your HTC experience. Due to the nature of the software development cycle, we may encounter the need to make some changes to ensure everything will work flawlessly, which is why we no longer engage to announce release dates. Charlie, we are currently running some tests to make sure the HTC One will function properly with 4.2, so we encourage you to check constantly on our website for further details about the release date. You can also follow us on Facebook or Twitter, where you can easily find the news of our products and also you can share all your concerns with our fans.

We sincerely expect your comprehension on this matter. Thanks for your continuous support of our products and services. Should you require further assistance, please do not hesitate to contact us through http://www.htc.com/www/contact/email/ or call us at +1-866-449-8358 from 8AM to 1AM, 7 days a week. "

CC
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trashcan
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This is just a copy and paste reply and replace the name with your name. 4.2.2 is pushed out for International ONE and they are working hard on your developer ONE to make sure you get the HTC worst experience of being a developer.

Sent from my HTC One using xda app-developers app
If your phone is bricked by flashing wrong radio or firmware. I can fix it. PM me for more information.
 
maddie01
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Default Encourage everyone to send a message to; http://www.htcdev.com/

Quote:
Originally Posted by cc999 View Post
Well I sent the email to the HTC Tech Support Center. Just received this back, look familiar? NOBODY EVEN READS THESE!

"Thank you for contacting the HTC Technical Support Center

We understand how you may be feeling regarding the update process to Jelly Bean 4.2 for the HTC One and we deeply apologize for the delay on this process. We sincerely work hard always on the updates for our customers, since we understand it is important for all of you to have the latest Android OS Versions.

We are always looking forward to develop updates that enhance your HTC experience. Due to the nature of the software development cycle, we may encounter the need to make some changes to ensure everything will work flawlessly, which is why we no longer engage to announce release dates. Charlie, we are currently running some tests to make sure the HTC One will function properly with 4.2, so we encourage you to check constantly on our website for further details about the release date. You can also follow us on Facebook or Twitter, where you can easily find the news of our products and also you can share all your concerns with our fans.

We sincerely expect your comprehension on this matter. Thanks for your continuous support of our products and services. Should you require further assistance, please do not hesitate to contact us through http://www.htc.com/www/contact/email/ or call us at +1-866-449-8358 from 8AM to 1AM, 7 days a week. "

CC
Thanks!
One of the things I was hoping to accomplish was to get as many people as possible to send in thier message to; http://www.htcdev.com/...
so that HTC would see the number of frustrated customers. I know that every corporation tracks incoming messages by Subject matter and they review the topics on a regular basis. May not change anything now but there is power in numbers! HTC could use as much positive press as possible right now anyway!
Current Device
HTC One 64GB Developers Edition-VIPERONE ROM, S-Off, Rooted with TWRP-AT&T SIM
Corporate Device: I-Phone 5 (AT&T)

Previous
HTC One XL Rooted- ViperXL 3.+.+ JB- ElementalX Kernel
HTC Vivid Rooted, I-phone 4S (6.1) AT&T
Samsung Galaxy S2 i9100 International Version (4.0.3)
Motorola Atrix 4g (2.3.4), Nexus One-AT&T (2.2 OS), I-phone 3Gs-(4.0 OS), BB Storm II, HTC Touch Cruise 2009, HTC Touch Pro (Fuze)

 
expertzero1
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4.2.2 for the us versions will be here within the next few weeks. You will get the update before the carriers at least.

Im sure everyone knows the international for mostly all phones get it first before the united states.
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nytrus112
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(Last edited by nytrus112; 8th July 2013 at 11:33 PM.) Reason: Replied to wrong post :(
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To CC999: (Sorry I replied to the wrong post and got wrong quote)

You aren't alone. I share your sentiment. Could have easily gotten the El Cheapo from ATT but chose to pony up for the DE and now being treated like a guy with the ATT version *shrug*. It makes me feel like these companies like HTC aren't even in tune with the silly little things that potentially keep Android fans happy and loyal...like....timely updates to as recent an OS version as possible??!! About two weeks ago I rooted and flashed Viper One. And Fell in love with my phone all over again. But it's missing the lock screen widget, the instagram blinkfeed and the immediately sharable screenshots...which i actually really miss from my Nexus 4. Also, I desperately need my Zoes to stop saving 2000 still pics with each day out at the park. Sigh. What can ya do....
 
a2r3f
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Quote:
Originally Posted by maddie01 View Post
Thanks!
One of the things I was hoping to accomplish was to get as many people as possible to send in thier message to; http://www.htcdev.com/...
so that HTC would see the number of frustrated customers. I know that every corporation tracks incoming messages by Subject matter and they review the topics on a regular basis. May not change anything now but there is power in numbers! HTC could use as much positive press as possible right now anyway!
You should post this to reddit, I've sent in my email to HTC addressing my concerns with their update process as well, pretty sure I'll get the same bullsh*t message back from them.

Sent from my HTC One using xda premium

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