Originally Posted by icepik1234
I know this is probably the wrong place to post this but I am not sure where else to turn. I have been working with Google customer support for 2 days and still have not been able to resolve my issue. I recently purchased a Chromecast. I set everything up and went to install the Cast extension in my Chrome browser but it would not download. I tried using the chromecast app on my phone and worked perfectly. I have tried restarting my computer multiple times. I have tried connecting to both bands of my wireless router as well as hard wiring my laptop to my router. I have uninstalled chrome and reinstalled it. I have tried installing the extension from the link provided by the chromecast application as well as going directly to the chrome web store. Both ways pop up the same issue. "Oops, adding the extension failed. Download interrupted."
I am on a samsung laptop with a core i7 processor running windows 7 home premium with service pack 1. I have installed all current windows updates as of this morning. I am running microsoft security essentials which was also updated this morning. I also have windows firewall with advanced security(I tried disabling the firewall and that did not fix the issue.) My router is a netgear brand r6300 ac1750.
Any ideas on what could be causing this issue? I feel as though I have exhausted all avenues that could be causing it so I am reaching out for help. Everyone at XDA has always been very friendly and helpful to me in the past and I greatly appreciate it. Please let me know if there is any other information you need from me.
Please try the below instructions:
- Open windows explorer and type %USERPROFILE% in the Address bar.
- Make sure you have a folder called 'Downloads' If not create one.
- If you do already have a 'Downloads' folder, rename it to something like 'Downloads-Old' and make a new 'Downloads' folder
- Open Google Chrome and Click on the 3 horizontal lines.
- Choose Settings
- Scroll down and click advanced settings
- Find a section labeled downloads
- Go back to windows explorer
- Double click on your new 'Downloads' folder
- Click in the address bar (DO NOT DELETE ANYTHING OUT OF IT)
- Right click and choose copy or press CTRL+C
- Go back to Chrome
- Where it says downloads and then download location;
- Click the text entry box
- Delete everything out of it
- Right click and choose paste or press CTRL+V
- Close Chrome, and re-open.
- Install Extension.
Sorry, I'm a helpdesk rep so I've come to typing things out like I'm typing an email reply to someone requesting help...just be happy I didn't give you a ticket number
Also, from a helpdesk rep POV, THANK YOU, for providing all the information you did. For that you get a 'Thanks'
Anyway, Hope that works out for you!