Known issues as listed on the imate site.

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For anyone that is interested, here are the imate known issues for the k-jam

Under Investigation

• Customers may find that occasionally SkypeTM is not able to start up on their K-JAM. This can normally be corrected by Stopping other applications and hence freeing up Program memory before trying again. Use Start > Settings > System > Memory > Running Programs.
• In some cases the built-in flash light is not intense enough for taking pictures in low light conditions. This is currently under investigation but quality can be noticeably improved if pictures requiring flash light are taken using Night Mode, instead of automatic mode.

• Some customers may find the in-call speaker volume louder than may be required.

• When running Arabic, the SIP (Software Input Panel) icon is slow to respond after it has been tapped. It can take up to 20 seconds for the pop-up menu to appear providing the user with the option to select block/letter recognizer, phonepad etc.

• During the Hard Reset/ROM Update procedure the initial tap on the central cross for screen calibration is not detected by the device. This issue is currently under investigation.

• In the Arabic K-JAM, the “Back” and “Stop” options are not displayed on Internet Explorer Mobile. A workaround is to tap on the address bar, which will refresh those buttons to show the “Back” and “Stop” options.

• The saving of multiple entries from the Contacts list to the SIM card is not available. This issue is currently under investigation.

• The activation of the Camera automatically places the screen into landscape mode. This is standard functionality for the device.

• When the SIM PIN functionality is enabled and the customer chooses not to input the required PIN and cancels instead, so that the device can be used purely as a PDA, any attempt to subsequently make a voice call, will result in the phone attempting to establish the call and failing. The device will prompt for the SIM PIN after the call has failed, rather than before the call is initiated.



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Resolved Issues

• Some improvements have been made to the audio carried over the Bluetooth link from the BT Headsets to the K-JAM device.

• ActiveSync synchronisation of Contacts Email and Calendar entries, from an Exchange server, has been improved.

• There is no Bluetooth option on the Modem Link application. This is by Microsoft design. The i-mate document ‘Guidelines for using i-mate K-JAM as a Bluetooth Modem.PDF will illustrate the procedure the user should follow.

Re: Known issues as listed on the imate site.

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Originally Posted by psneddon

• In some cases the built-in flash light is not intense enough for taking pictures in low light conditions. This is currently under investigation but quality can be noticeably improved if pictures requiring flash light are taken using Night Mode, instead of automatic mode.

surely thats a hardware problem not anything that they could fix via a update!

Originally Posted by psneddon

• During the Hard Reset/ROM Update procedure the initial tap on the central cross for screen calibration is not detected by the device. This issue is currently under investigation.

umm that sounds pretty serious to me... how the heck are you supposed to get past this screen then?
ions.

Originally Posted by psneddon

• The activation of the Camera automatically places the screen into landscape mode. This is standard functionality for the device.

if its "standard functionality" why is it "under investigation"?

Originally Posted by psneddon

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Resolved Issues

• Some improvements have been made to the audio carried over the Bluetooth link from the BT Headsets to the K-JAM device.

• ActiveSync synchronisation of Contacts Email and Calendar entries, from an Exchange server, has been improved.

• There is no Bluetooth option on the Modem Link application. This is by Microsoft design. The i-mate document ‘Guidelines for using i-mate K-JAM as a Bluetooth Modem.PDF will illustrate the procedure the user should follow.

does that mean theres a rom update already for the k-jam?



whats the deal with rom updates in general now for the persistant storage phones? if you do a rom update will it have to wipe everything or will it just update and keep all your settings?

Re: Known issues as listed on the imate site.

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Originally Posted by thefunkygibbon

umm that sounds pretty serious to me... how the heck are you supposed to get past this screen then?

by simply tapping it again :P

Re: Known issues as listed on the imate site.

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Originally Posted by SubZero5

by simply tapping it again :P

lol oh ok

have to say i am pleased to see that imate are at least posting info on bugs, and not trying to pretend that nothing is wrong,
now days the buyer is the guinee pig (tester) because we are so impatient for a product, if they wait to test everything before putting it on the market, another will come out and theres will be out of date before it arrives. :lol:

Re: Known issues as listed on the imate site.

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Originally Posted by psneddon

• Some customers may find the in-call speaker volume louder than may be required.

This one is actually amusing, especially after HTC/I-Mate basically pretended that the speakerphone on the Jam was not obviously too low. Despite all the complaints, we never got an acknowledgement or any restitution or fix for it.

So now they've over-corrected or something? Or are all the complainants actully ex-Jam owners who have adapted to their Jam's phantom speakerphone by developing bat-hearing?

I think the 'initial center tap' issue is just that - the first tap you'll try won't work, but you'll tap again in the center and it will continue. It probably just freaks some owners out thinking that there's a hardware defect with their touchscreen, that it was brought to i-mate's attention.

potentially another one to the list of problems

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I'll start by saying I am VERY happy with KJAM. It really is such a huge improvement over my PDA2k. Having said that I wanted to hard reset it today and after following the very basic instructions on how to do that (press the comm button, the voice command button, and the reset button simultaneously) it does reset but only does a soft reset. Arrrgh. Can someone help here?

on hard resetting

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sorry folks, found the answer to the hard reset question on this forum. After touching the reset button keep the two side buttons pressed for 5 seconds (while releasing the reset button). It will then pop up a message to press the SEND button to continue. The send button is the green phone button (in case you're interested).

I'll start by saying I am VERY happy with KJAM. It really is such a huge improvement over my PDA2k

How big of an improvement is it? I like my PDA2K but hate the short falls of it's bluetooth and directional pad. Really want to move on but am scared to buy another HTC phone right now.