SMART DEVICES DIRECT
I am Robin from Smart Devices, here is an extract from a mail our MD Keith sent to a customer earlier- ...'I can understand your frustration and apologise. I hope you can perhaps also understand that the several changes in the delivery dates for the Qtek 9100 has been very challenging for our company. We have endeavoured to accurately relay the delivery information provided to us by the supplier and it has been particularly disappointing as we have been receiving supplies of the Imate KJAMS and JASJARS.
We have offered all our customers the opportunity to either cancel with an immediate refund, change to an equivalent device or continue to wait for the product to arrive.
The latest delivery for the 9100 is supposed to be around the 14th'...
The Imate kjam delivery was insufficient for our total requirement, before we could offer our 9100 customers this as an alternative the full UK stocks were sold.
We have 2 commits for the 9100, one 'next week' and the other 'by the 19th'.
If anyone has a concern with their order please send an email to firstname.lastname@example.org
or call us on #44-1252-792862
We will tell you the best we can do, it is not in our interest to let you guys down and we have tried to be as up front as we can, 'warts and all' as they say.