Smart Devices Direct

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Is anyone else having problems with Smart Devices Direct? I ordered my 9100 from them 30 days ago, they took the money from my account and now they are not replying to emails or phone calls?

Is everything ok with the company? Should I report them to my bank?

Deacil

I believe you can now dispute this with your credit card company, since I believe they have to provide goods or services within 30 days of the charge. I'm sorry that you've had to go through this, since many posts of msmobiles.com and HowardForums.com were allegedly showing SmartDevicesDirect to be very misleading regarding the pre-ordering of the Qtek 9100 and/or i-mate K-JAM.

I would highly recommend that you try one of these other dealers (no affiliation) if you have room on your card to charge, while you're waiting for the other one to get refunded back to your card:

www.madmonkeyboy.com - highly respected and trustworthy in the HowardForums.com community
www.kemplar.com - known for their support of some of the latest technology
www.superiorgadgets.com - Canadian-based dealer, who actually posted today that he has some K-JAMs in stock still!

References to SmartDevicesDirect:
http://msmobiles.com/news.php/4355.html
http://msmobiles.com/news.php/4350.html
http://www.howardforums.com/showthread.php?t=741302

My personal opinion and if you're in the US, cancel with SDD immediately, dispute with your credit card, and get from MadMonkeyBoy, so you don't continue to look like this:

Re: Smart Devices Direct

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Originally Posted by wiese_john

Is anyone else having problems with Smart Devices Direct? I ordered my 9100 from them 30 days ago, they took the money from my account and now they are not replying to emails or phone calls?

Is everything ok with the company? Should I report them to my bank?

Deacil

Send nick@SDD an email and/or send a fax. They sent a batch out Monday and it sounds like you were probably in the first one given the date you placed your order.

Thank you. I will email him right away (nick@SDD.com).

I have been trying to email both Keith and Simon but neither are returning my emails.

Thank you again,
John

I ordered mine from smartdevices. TNT have shipped them and are showing that they are at my local customs.
Ill let u know if they arrive tomorrow.

SMART DEVICES DIRECT

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Hi all,
I am Robin from Smart Devices, here is an extract from a mail our MD Keith sent to a customer earlier- ...'I can understand your frustration and apologise. I hope you can perhaps also understand that the several changes in the delivery dates for the Qtek 9100 has been very challenging for our company. We have endeavoured to accurately relay the delivery information provided to us by the supplier and it has been particularly disappointing as we have been receiving supplies of the Imate KJAMS and JASJARS.
We have offered all our customers the opportunity to either cancel with an immediate refund, change to an equivalent device or continue to wait for the product to arrive.
The latest delivery for the 9100 is supposed to be around the 14th'...

The Imate kjam delivery was insufficient for our total requirement, before we could offer our 9100 customers this as an alternative the full UK stocks were sold.
We have 2 commits for the 9100, one 'next week' and the other 'by the 19th'.
If anyone has a concern with their order please send an email to shopping@smartdevicesdirect.com or call us on #44-1252-792862

We will tell you the best we can do, it is not in our interest to let you guys down and we have tried to be as up front as we can, 'warts and all' as they say.

Interesting how it's just a cut and paste of someone's else response to a ANOTHER customer's grief.

Considering you've been getting nowhere with previous calls or emails to the company and that they're simply asking you to continue to make calls or emails to try to get your money back, I think it's best to take it up to the third-party, your bank or credit card company. Credit card disputes look bad on any company, but at least you'll have their attention for real instead of public 'damage control' such as this email is depicting.

C'mon, don't make this a tragedy.

At least the guy took some time to register an account here and post personally. I don't blame SDD for the whole Qtek 9100 delay. The suppliers have been late even for Expansys. After the first batch (October 5) we now have two more dates: October 14 and 19.

One of those two will be the good one! 8)
(at least for me...)

Certainly not a tragedy, but, i won't trust on a company that charges early before shipping the goods...

Robin is a good guy. He's been emailing me updates about stock and even spoke with me over the phone. The fact of the matter is, if you ordered around 30 days ago (like me) you're saving around £40 pre-tax compared to prices now! It's definitely worth the wait. If it slips into next month I'll start to consider withdrawing my order.