Can't get my K-Jam to hard reset

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Hi everybody,
I just can't seem to reset my K-Jam. I tried it a dozen times but it still is a soft reset. Ok before everybody get's angry: I know how to hard reset (hold the two side top buttons and press the reset button). I tried it in different timings like first holding down the two side top buttons then pressing the resetbutton and holding it for almost a minute. Or first pressing and holding the reset button and then the two buttons but it is always a soft reset.
I guess it is a soft reset because I don't get the calibrate screen thing.
Any tips here because I want to get rid of the slowdowns from the virusprogram....?
Wouter

Hi,

I had the same problem. Theres a facility in settings called 'Clear Storage'

start>settings>system>'Clear Storage'

this actually does a hard re-set.

Thanks Webster,
I didn't think of that one! That did the trick!
Wouter

Hold down the Comm Button and Voice Button continuously while tapping the reset hole.

As long as you keep holding down the two buttons, the screen will go black and soon prompt you to hit Send to hard-reset (wipe the unit), or any other key to continue with a soft-reset (reboot).

Thanks Beyondthetech,
I'll try that next time when I need it :wink: .
Great blog you have! Has been very useful in making up my mind.
I'll install TT 5 later now I know how it can be done. :lol:
Wouter

Just a small update

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Just to let you guys now. I finally found out the proper way to hardreset.
The trick is not to let go of the Communications and Voice Command button until you have stopped pressing the soft reset hole. Just wait with releasing the two buttons until there is a message on the screen asking you to press the Sent key to hard reset.
Another funny thing is that you can restore a backup (made with Sunny Backup) on another K-Jam device. It still runs. This came in handy because I exchanged mine for another because of some hardware problems.
Wouter

Which one is the "Sent key".

the telephone "call" key (green handset) (left side)