Activesync 4.x (upgrade from 3.8) problem with imate SP5m

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Hi,

I had the Sp3i & Qtek2020 synced with activesync 3.8 till a few days ago just fine. I recently got the excellent Sp5m which required AS 4.0, so I upgraded my installation to 4.0.3434 . My previous devices connect just fine. When I try to sync the sp5m I get the:

" This version of MS Activesync is not compatible with the connected mobile device. Please upgrade to the latest version of MS Activesync" and since I already have v4.0 it switches to the new interface, saying Connected as a Guest. but no communication with the sp5m whatsoever. I tried upgrading to version 4807 (4.1?) but same problem exists. I get the same connection error when trying to sync with bluetooth too which is weird.

I installed activesync 4.0 plain to another PC with no Office & no activesync but with the same antivirus/firewall etc, and the Sp5m connected just fine with no problems, which is an indication that its not a firewall/antivirus problem.

Any ideas how I can fix this appart from waiting for Microsoft to switch from beta to normal?

Thanx in advance
Costas

Don't conclude it's not a firewall/antivirus problem. It still might b e anything here. As far as i'm concerned AS4 is on piece of crap but there's no alternative.

Ok, uninstall AS completely. Delete the rapimgr.exe from your systemfolder. Reboot the PC. Install AS4.1 (do a Google for ActiveSync 4.1 to find some links). Disable both firewall and antivirus completely and retry to create a partnership with your phone. This might do the trick.

Upgrading from a previous AS installation created a lot of problems for a lot of users. Good luck.

Last night I installed AS 4.0.3434 to another (without Outlook) PC WITH ZoneAlarm & Panda Antivirus & XP firewall all ON, and it worked flawlesly so I installed some software on the device.

On my Main PC with Outlook 2003, I did a complete uninstall, and re-installed from scratch 4.1.0 (build 4807). I still get the same message that this AS is not the one compatible with my device :roll:

It pisses me off but I'll find a way around it ...

And you *did* delete the rapimgr.exe file manually since the uninstall routine leaves the file untouched? This file can give compatibility problems.

I used "YourUninstaller!2005" & I did a search for this file afterwards - it wasn't there. I tried again (uninstall - re-install) with no firewall/antivirus. Still the same problem. I think it has something to do with Outlook 2003 (which I won't re-install - no way)..

You can do a repair of Outlook (from the Help menu). Did you delete previous partnerships from ActiveSync (Application Data\Microsoft\ActiveSync\Profiles)?

This is unbelievable. I removed everything activesync related, I cleaned the registry with advanced system optiomiser, rebooted, and resinstalled - same error :evil:

Originally Posted by roma

Did you delete previous partnerships from ActiveSync (Application Data\Microsoft\ActiveSync\Profiles)?

It had only "guest" which was made in the last attempt to connect

I'll try removing everything once more and see if that outlook repair might fix anything (thanx for the tip)

Originally Posted by roma

You can do a repair of Outlook (from the Help menu).

Did that - still same damn error :evil:

In the properties of your networkconnection are only those services and so installed and checked as mentioned on the Microsoft AS troubleshooting site?