Hmm. That's funny. I called and they wanted photo of device on and off under the light reflected environment. I guess they wanted to compare non scratched surface and spider web effect on screen. I emailed the guy and he got me with warranty replacement.
You might want to keep calling Samsung.
This is what I said: all of the sudden I'm seeing screen with bunch of lines. My screen shows no signs of any sracthes nor damages when turned off. But when turned on, it shows.
He asked do all lines meet at any point, I am assuming he wanted to find out maybe it was stepped on or gotten any strong pressure at one point.
I said no, he wanted picture of it to make sure my story checks before we move forward.
I took few pictures sent it to him and he took care of it.
Sent from my SAMSUNG-SGH-I337 using xda premium