MIME Feather Glass arrived damaged. MIME's return policy = no refund????
I am very disappointed after having spent close to $35 (inc shipping) for my Note 3 MIME Feather Glass screen protector.
I opened the package and immediately noticed the screen protector appeared to be scratched in two main places (two scratches extending the width of the protector).
I hoped the scratches were only surface scratches on the protective film.
Unfortunately after removing the protective film it was obvious the scratches were indeed on the Feather Glass protector itself.
So now after buying my most expensive screen protector ever I find myself out my money given the following policy (wish I had known their unusual return policy before ordering):
From Mime's FAQ page:
30-Day Worry Free Returns
If you are not happy with your product, we will do our best to make you a satisfied customer. Due to the nature of glass screen protectors, our products are covered by a 30 day money back guarantee only if package has been unopened and the two security seals undamaged. Shipping fees are non-refundable. Shipping the item back to us is the responsibility of the buyer. Once we receive the item with no damages in its originally packaged format, we will reimburse you the original purchase cost. Please send us a message on our contact page for more details.
Notice the bolded part. In other words, I am not covered for damage that is caused by their careless handling because I can't find that out until I have opened the package!
The other alternative, their replacement policy, only offers me a 40% discount on a replacement for damaged products:
Damage Replacement Policy:
We stand by the quality and craftsmanship of our products. If your MIME Screen Protector or bumper is damaged at any time, we will offer a 40% discount off the retail value on the same product purchased, no questions asked. We include a plastic screen protector with every order of the Ghost Glass for the iPhone 5 and Galaxy S4, free of charge, in the event that this happens. Simply apply the plastic protector as a temporary screen protection solution and wait for your discounted replacement to arrive in the mail. Please send us a message with the subject “Replacement (product name)” and your order information through our contact page and we will be glad to assist you.
Given the price of this protector I expected a better policy to protect me from damage that occurred on THEIR (the large outer box the protector package came in was undamaged) through no fault of mine!
In other words the protector was scratched before MIME even put the protector inside the plastic sleeve and cardboard holder with the MIME logo on it!
I will contact MIME, but given their policy I am not too hopeful.
It might be an isolated incident, but even more then a reason for MIME to stand behind their product for situations like this where the buyer has done nothing wrong other than putting their confidence in the product based on feedback from other buyers.
Worse yet, I removed my iSmooth HD screen protector (now accumulated dust) in preparation for the application of my Feather Glass protector (I did not expect the MIME protector to be scratched to begin with, especially since the shipping box was completely fine (no damage to the box whatsoever)!
If anyone has been in a similar situation (received a damaged / scratched protector) and has been able to get MIME to ship a replacement free (as opposed to a replacement for only 40% off), let me know.
Thanks in advance!