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*[Google UPDATE] [Q] [Play Store] Error 403, unique problem

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By paradoxiumwind, Senior Member on 29th November 2013, 07:09 PM
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Google says this issue is this: https://support.google.com/googleplay/answer/4430885
And there's pretty much nothing we or they can do but watch that page for updates.


My error 403 issue isn't like others that I have found from searching, allow me to explain...

I had two accounts on my device. One of the accounts had paid apps.

I have since abandoned that account, and installed numerous new ROMs on my phone, using only the other account as my now primary account

Now, the second account seems to think it has access to the paid apps that the other account purchased.

This means I can not download them, because it throws error 403 at me. Instead of showing "Purchase" as it should, it shows "Install".

This is even visible when I access the Play Store website from my computer, using only the second account.

See here:




And please, do not suggest clearing my play store cache and all that crap, I have tried everything including going back to the stock firmware. The issue exists with my account on Googles end, but I have been back and forth emailing them for 3 weeks now, and it is like talking to a brick wall.

In short, what the frack can I do about this?
Please, if anyone has any real ideas or solutions to this I would be eternally greatful. I really don't want to have to make a whole new google account.
Last edited by paradoxiumwind; 25th December 2013 at 01:28 PM.
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1st December 2013, 07:51 AM |#2  
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I have the exact same problem... I also have 2 accounts and one has paid apps. I can't seem to download the paid apps but I could download anything else
1st December 2013, 10:01 AM |#3  
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Maybe try to clear data of play app in system settings ->apps.
4th December 2013, 04:41 PM |#4  
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Quote:
Originally Posted by Smart app Studio

Maybe try to clear data of play app in system settings ->apps.

Funny. But still can't get google to sort this. Anyone???
6th December 2013, 11:01 PM |#5  
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Quote:
Originally Posted by SuperSmashedBro

I have the exact same problem... I also have 2 accounts and one has paid apps. I can't seem to download the paid apps but I could download anything else

Quote:
Originally Posted by paradoxiumwind

Funny. But still can't get google to sort this. Anyone???

i have the same problem...two accounts, one with paid apps, cannot update the paid ones...
found this "solution": push the updates to the phone using the google-account of your computer (google - play - apps - myapps...)
only thing i found up to now that works...
7th December 2013, 08:50 AM |#6  
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Firstly, some problem for this can be done by checking Google Talk is already signed in or not.. ( I have tried)

Quote:

Make sure your device is logged into Google Talk by following these steps:

1. Go to your device's app launcher, and press the Talk app.
2. If you’re already signed into Talk, press Menu, and then touch Sign out.
3. Launch Talk again to sign in.

Secondly, If the error still occurred, here's a brief explanation directly from Play Store:

Quote:

Quote:

Getting an error message on my device when downloading

There are a few reasons you may be getting a download error for only one app (or for a few select apps):

1. If the app in question is a paid app, sign in to wallet.google.com/manage to confirm that the purchase was successful. "Error 405"
usually indicates that the download failed because payment did not go through.
2. Check the size of the app - if it's larger than 25M, it may be too large for your device's cache partition. Even if you have enough space
free on your device, the cache partition may be preventing you from downloading large apps.
3. If you're getting "Error: Insufficient space," ensure that after downloading the app, you'll have at least 20M of internal storage space
free. If not, you may need to uninstall apps to free up space.

"Error: 495" usually indicates that there's an issue with your connection. Usually it's temporary, but if it persists, please let us know.

Finally, if the error still occurred after those two steps, directly contact Play Store Help via Mail conversation, it can be a long talk since they also 'super busy', you may be replied by google for several hours or even days. But they definitely helpful (My own Experience).

IMPORTANT!
Note that you haven't made any change directly to your Market app in your system, because basically it disturb other gapps and may give you frustrating errors ( again, my own experience )
9th December 2013, 04:33 PM |#7  
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Quote:
Originally Posted by Rei Zazie

Firstly, some problem for this can be done by checking Google Talk is already signed in or not.. ( I have tried)



Secondly, If the error still occurred, here's a brief explanation directly from Play Store:



Finally, if the error still occurred after those two steps, directly contact Play Store Help via Mail conversation, it can be a long talk since they also 'super busy', you may be replied by google for several hours or even days. But they definitely helpful (My own Experience).

IMPORTANT!
Note that you haven't made any change directly to your Market app in your system, because basically it disturb other gapps and may give you frustrating errors ( again, my own experience )

I'm getting the error on the play store website on my computer - as I said, it thinks my account has purchased these apps when it has not - I only have the option to Install them, and when I try, it gives the error in the screenshots in my first post.

I've had to change from some paid apps like titanium backup pro to the ROM Toolbox as an alternative, but I really need Swiftkey fixed.

I'm still talking to google via email.
9th December 2013, 07:40 PM |#8  
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Same issue here
I've got the exact same issue on my account also. Google Play support is being no help at all. I've had a ticket open with them for 3 weeks now with 2 emails sent that whole time. I sent them a logcat today to see if they can figure out what is going on. If you get anywhere please post here so we can get this sorted out. It's blocked some of my "must-have" apps so I'm pretty upset about this.

---------- Post added at 07:40 PM ---------- Previous post was at 07:04 PM ----------

Quote:
Originally Posted by Sandcrab

I've got the exact same issue on my account also. Google Play support is being no help at all. I've had a ticket open with them for 3 weeks now with 2 emails sent that whole time. I sent them a logcat today to see if they can figure out what is going on. If you get anywhere please post here so we can get this sorted out. It's blocked some of my "must-have" apps so I'm pretty upset about this.

So here's what I found out today after loading a new rom and playing around. I have been adding both of my google accounts when I first setup the new phone. When I do this, I get the 403 error on certain apps. What I ended up doing is clearing all accounts off the phone. Then loaded my original gmail account only. This is the account I originally bought all these apps from. I went ahead and turned off all sync options but I don't think this matters. With only that account setup on the phone, I was able to download and install all the apps. I then loaded my new account and synced everything fine.
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24th December 2013, 01:59 PM |#9  
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Quote:
Originally Posted by paradoxiumwind

I'm getting the error on the play store website on my computer - as I said, it thinks my account has purchased these apps when it has not - I only have the option to Install them, and when I try, it gives the error in the screenshots in my first post.

I've had to change from some paid apps like titanium backup pro to the ROM Toolbox as an alternative, but I really need Swiftkey fixed.

I'm still talking to google via email.

Did you ever get this sorted?? I am getting this error with Tasker and cant download it, Google Play website is saying it is installed, but it is not.
24th December 2013, 03:26 PM |#10  
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Quote:
Originally Posted by ricey1986

Did you ever get this sorted?? I am getting this error with Tasker and cant download it, Google Play website is saying it is installed, but it is not.

Nope. The google support person I have been back and forth with this problem for weeks finally told me they would get back to me and have yet to do so. I think I'll send them another reply and ask what is happening with my issue.

It simply seems that they refuse to admit that the bug exists with my actual account and has nothing to do with my phone or anything. The fact that the bug exists on their play store website, accesssed from my computer, should be evidence enough (I even sent the requested screenshots).

So annoying. I can't update swiftkey or any other paid apps because of this.
25th December 2013, 01:20 PM |#11  
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Update:
I emailed again and asked for a progress report on my issue, and was told that it is a known issue and this is it: https://support.google.com/googleplay/answer/4430885

And there is nothing they can do, and that I should just keep an eye on that page for updates...

Quote:

Hi Sunwind,
Your case is still currently under review by the Tier 3 team. I'm not sure how much longer it will be, and I do appreciate your patience thus far.
In the meantime, have you currently tried downloading Swiftkeys application from the Webstore, rather than from your device? You can ititiate the app to install on your device from your computer by signing into play.google.com with your account, navigating to my apps and initiating it to download that way.
I know it won't currently fix the error 403 code, but it might be a temporary work around it.
Thank you so much for you patience.
Sincerely,
Abigail
The Google Support Team

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