Do you have call display as part of your cell package? I believe you need that service activated in order for you to see incoming contact info.
If you do have that service, maybe call display is turned off in your options?
Sent from my SM-N900W8 using xda app-developers app
My trek through cellphone history:
Nokia 252 - Green
Mitsubishi Trium Astral - White
Samsung Omnia II
HTC Desire Z
Samsung Galaxy Note 1 - 16GB - White
Samsung Galaxy Note 3 - 32GB - Black **Surprisingly, under warranty, they even fixed the physical damage I caused. Go figure...**