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Error 927, And All Potential Solutions Have Failed...

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By abarax, Senior Member on 28th January 2014, 04:10 AM
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Here it is in a nutshell: Error 927 on ANY download, any app, any game, be it paid or free, on my Nexus 7 (2013) FHD. I've done the following:

- Cleared the data and cache for the Google Play Store, Download Manager, and Google Services Framework.

- Uninstalled updates for the Google Play Store and Google Services Framework.

- Deleted and re-added my Google account.

- Rebooted.

- Hard reset.

- Downgraded to 4.3 and re-upgraded to 4.4.2.

- Tried to download the apps and games from the Google Play website, and get "An unexpected error has occured. Please try again later."

- Changed the filter and proxy settings on my Cisco router.

- Switched to LTE, and... same thing.

- Created another Google account, and it worked, but I will NOT be forced to re-purchase the apps I've spent nearly $80.00 on over the years, or upload my music collection to Google Music again.

- Reached out to Google for help, and... crickets.

I'm at the end of my rope. If this isn't resolved soon, I'm returning the Nexus to Wal-Mart. I've NEVER had this sort of issue before, even with my first-generation Nexus 7. I've had Android tablets since my Motorola Xoom awhile back. I've ALWAYS had Android tablets. I'd hate to have to abandon Android because of this idiocy, but I may have to do so. I don't want to have to go with Apple for both my smartphone and tablet, but it's starting to look that way.

If anyone has any suggestions that aren't listed above, please, help me out. I love my Nexus 7, but without apps and games, it's pretty worthless.

Thanks in advance.
 
 
28th January 2014, 05:55 AM |#2  
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Normally deleting and adding back the Google account is a solution for Play Store problems, but as you said, you tried that. Some have reported that error 927 is because of a network connection error. How is web browsing? YouTube?

Quote:
Originally Posted by abarax

- Downgraded to 4.3 and re-upgraded to 4.4.2.

How did you do that? Did you download the 4.3 ROM to flash it? Did you unlock and flash a custom recovery?

When all else fails, flash the stock ROM, especially with your downgrading and upgrading. Google's files include a "flash-all.bat" within that will wipe everything and flash the stock ROM and recovery.

https://developers.google.com/androi...s/images#razor
28th January 2014, 09:28 AM |#3  
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Quote:
Originally Posted by Pandae

Normally deleting and adding back the Google account is a solution for Play Store problems, but as you said, you tried that. Some have reported that error 927 is because of a network connection error. How is web browsing? YouTube?

All web browsing and pre-installed apps work just fine. Just any attempts to update those apps, or install any other apps from Google Play, fail with error 927.

How did you do that? Did you download the 4.3 ROM to flash it? Did you unlock and flash a custom recovery?



When all else fails, flash the stock ROM, especially with your downgrading and upgrading. Google's files include a "flash-all.bat" within that will wipe everything and flash the stock ROM and recovery.



https://developers.google.com/androi...s/images#razor

I actually have flashed the stock ROMs, from the original 4.3 to 4.4.2, with the exact same results. I've also made certain not to unlock the bootloader and to not root as to recreate the OOB experience as well. At this point, my options are exhausted.
28th January 2014, 10:54 AM |#4  
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Quote:
Originally Posted by abarax

I actually have flashed the stock ROMs, from the original 4.3 to 4.4.2, with the exact same results. I've also made certain not to unlock the bootloader and to not root as to recreate the OOB experience as well. At this point, my options are exhausted.

Are you able to install apps on another device with the same account? If not it may be a problem with your account...
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29th January 2014, 05:41 PM |#5  
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Quote:
Originally Posted by Dexxon

Are you able to install apps on another device with the same account? If not it may be a problem with your account...

I know his pain I have flashed reflashed installed stock and im using a atrix 2 with ics 4.0.4

im hoping its a google server problem and it will be fixed
29th January 2014, 10:49 PM |#6  
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I was having the same problem for the last two days and I went to settings/Google account and noticed there was a sync error with sound search for Google play and I manually synced it and now apps download .

Sent from my Nexus 5 using Tapatalk
29th January 2014, 11:51 PM |#7  
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I went into my account removed my devices from it on the web and signed in on my phone now it works

Sent from my MB865 using Tapatalk
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30th January 2014, 08:03 PM |#8  
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I've been having the exact same issue for 4 days. Regardless of rom, phone, or gmail account I use. I've done every wipe format imaginable even Odin as I have a Samsung phone same issue. Now I cant even get any Google apps to connect at all. Such as Google plus play store YouTube etc...Google says never heard of it before sorry.
31st January 2014, 03:04 AM |#9  
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Quote:
Originally Posted by dawiseguy77

I've been having the exact same issue for 4 days. Regardless of rom, phone, or gmail account I use. I've done every wipe format imaginable even Odin as I have a Samsung phone same issue. Now I cant even get any Google apps to connect at all. Such as Google plus play store YouTube etc...Google says never heard of it before sorry.

I'm having the exact same problem now for a few days. I called Google support and they are aware of the problem and had no resolution. I was told too bad basically.

Out of curiosity, for those having this issue, did you upgrade to a 4.4.2 ROM?
31st January 2014, 03:42 PM |#10  
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I updated to stock rooted 4.3 galaxy note 2 Verizon and it happens on all of my gmail accounts too

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31st January 2014, 06:42 PM |#11  
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I have the same problem. Ran across this thread doing a search for the error 927. Running a Verizon HTC One and an LG G Pad 8.3. Both have the same problems, and i too have called Google several times. Their answer was to call HTC. I was livid. I changed my password, but was only a temporary fix until I made a purchase from the Play store. Then the error came back. I realize i am in the Nexus 7 forums but wanted to chime in since the problem is happening to me too. Hopefully Google comes up with a fix. Too much money tied up to just create new account, which does work by the way.

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