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AT&T HTC One - Warranty transferable? (Blown speakers)

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By play2lose, Senior Member on 3rd July 2013, 12:50 AM
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I bought a "like new" HTC One off of eBay. At first it seemed great and really did look like new.

Unfortunately I've come to realize the speakers are blown. Any audio above 50% volume crackles/buzzes. Sounds HORRIBLE at 90% volume +

Does anyone know if HTC or AT&T will cover their phones under warranty if you're not the original owner? I know with Apple the warranty is tied to the phone, I could buy a iPhone 5 off of eBay today, and if next week it starts acting up I could take it into Apple and they would replace it.

I contacted HTC support and at first of course they said "lets see if its a software problem, reset the phone blah blah" did the factory reset and of course it didn't help. Even when the phone boots up the AT&T jingle is distorted and buzzes. I told them the factory reset didn't fix the problem and the reply I got was something like:

"We are always updating the software to fix bugs. Be on the lookout for updates for your device to see if it fixes your problem."

...so a software update is going to magically repair the hardware of the speakers? Awesome. Anyway, even if they do ask me to send it in for repair do you guys know if it would be covered under warranty since I'm not the original owner?

Or would I be able to walk into AT&T and ask them to repair or replace it? Thanks.
 
 
3rd July 2013, 01:11 AM |#2  
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Just call ATT, Tell them the speakers are not working. You have done a hard reset and they still dont work.

Say nothing more. And nothing less. Pay the 15 bucks for 2 day shipping.
3rd July 2013, 04:29 AM |#3  
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Quote:
Originally Posted by donniesd

Just call ATT, Tell them the speakers are not working. You have done a hard reset and they still dont work.

Say nothing more. And nothing less. Pay the 15 bucks for 2 day shipping.

Why pack the 15 bucks? Just say the phone is unusable and they will do it for free.... Done it a TON of times
3rd July 2013, 04:33 AM |#4  
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Quote:
Originally Posted by hyelton

Why pack the 15 bucks? Just say the phone is unusable and they will do it for free.... Done it a TON of times

You should re-read what i wrote.
3rd July 2013, 05:00 AM |#5  
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Quote:
Originally Posted by donniesd

Just call ATT, Tell them the speakers are not working. You have done a hard reset and they still dont work.

Say nothing more. And nothing less. Pay the 15 bucks for 2 day shipping.

Quote:
Originally Posted by donniesd

You should re-read what i wrote.

Yea but still could get it for free...
4th July 2013, 11:58 PM |#6  
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Quote:
Originally Posted by hyelton

Yea but still could get it for free...

Called yesterday, they didn't ask any questions at all, the replacement will be shipped out tomorrow and they bumped me up to priority shipping for free

This is one of the first times AT&T gets this
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13th July 2013, 11:26 PM |#7  
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ATT Replacing Ebay Phone
Quote:
Originally Posted by play2lose

Called yesterday, they didn't ask any questions at all, the replacement will be shipped out tomorrow and they bumped me up to priority shipping for free

This is one of the first times AT&T gets this

I got mine off Ebay as well.. Did they check the s/n, imei, or need a receipt?
Last edited by andrewcstevens; 13th July 2013 at 11:31 PM.
14th September 2013, 07:17 AM |#8  
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I would also like an answer. I bought a used htc one recently and the top speaker is crackling like mad when the volume is about 3/4 the way up.

I know the phone has a one year warranty through htc. Anybody have any luck getting a replacement from htc or at&t?

Does the warranty transfer over to a second owner?

thanks!
28th October 2013, 03:24 PM |#9  
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Speakers are defective but screen has small crack? Warranty valid?
My phone has the same issue, but it has a very small crack on the screen.
Is the Warranty still valid? Is it true that if the screen is cracked the warranty is invalid?
26th November 2013, 03:06 AM |#10  
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I have my HTC One for a few months and the motherboard crapped out. I'm on the ATT Go phone plan, would I be able to call ATT and request a replacement as well?
27th January 2014, 10:09 AM |#11  
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Quote:
Originally Posted by roblox84

I have my HTC One for a few months and the motherboard crapped out. I'm on the ATT Go phone plan, would I be able to call ATT and request a replacement as well?

I'm curious how you made out...did they replace the phone?

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