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Bluetooth is not working in Sony Xperia ZR

OP rafi952

30th November 2013, 08:31 PM   |  #1  
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Just 3 days ago i purchased my sony xperia ZR. The model is C5502. Yesterday i found that the blutooh is unable to find other bluetooh devices and my working nokia mobile also can't detect C5502 device. Today i got confirmed that buletooh is not working in my device. On the other hand my friend took C5503 (LTE version) he already got an update and his device is fine. I heard that many other people experienced this same problem. This is my first andorid mobile. I put my trust on sony and sony broke my heart. Is there any way to solve this serious issue. I already post an report to sony mobile official forum and looking forward to hearing form them. I actually never expected this from sony. But this unfortunate incident happened with me.
1st December 2013, 01:24 AM   |  #2  
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Hardware issue as a fact, best temporary solution is to press hard on the NFC icon next to the backlight.....
Awesome phone everything u could ask for, to perfect to be true

Sent from my C5502 using xda premium
11th January 2014, 09:32 AM   |  #3  
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Was there a sd card in the phone? Read somewhere that Bluetooth failure is happens after sd card is inserted.

Sent from my GT-S5570 using xda app-developers app
11th January 2014, 11:56 AM   |  #4  
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After updateing to 4.3 bluetooth works normal
14th January 2014, 05:09 AM   |  #5  
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Even my C5502 bluetooth is not working. It fails to recognize device even after I press the NFC (near the camera flash).
I do not know if it is a hardware issue or firmware issue.
25th January 2014, 12:44 PM   |  #6  
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Thumbs up Bluetooth Issue in Xperia ZR
- I've also faced the same problem

- Did try SBH-20 with other handset and couldn't have any dificulty to pair it.
- Did repair my C5502 with PC companion and reinstalled 4.3 and then did the factory default setting.
Later found that its the bluetooth hardware issue.

I went to service center and let them know about all the installations and tweaks I did with my phone. And they happily replaced my set with the newer one within 2 days...!

I must say SONY's after sales service is equally great..
26th January 2014, 09:07 PM   |  #7  
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Quote:
Originally Posted by CarlitosMendezR

Hardware issue as a fact, best temporary solution is to press hard on the NFC icon next to the backlight.....
Awesome phone everything u could ask for, to perfect to be true

Sent from my C5502 using xda premium

Yea, try this and see if you can get a temp fix. Also, you can try shake the phone and see if you can hear or feel little loos parts rattling. If so you need to send back to factory. The problem might be caused by loose screws on the re-enforcement metal plate causing bad/loose contact with bluetooth module. For this fix, you have to send it in for repair as screen needs to be removed.

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