Post Reply

New phone = freezing issues

30th January 2014, 07:53 PM   |  #1  
OP Member
Flag Vancouver
Thanks Meter: 3
 
55 posts
Join Date:Joined: Oct 2012
More
Haven't seen any threads about this with the Razr HD(Verizon) yet.

So I cracked my screen a few days ago, had insurance, got a replacement, yadda yadda.

I was setting up my new Razr HD last night when I realized every like 4th time I press the recent apps (bottom right) key, the phone freezes.... So I shrugged it off hoping it would go away when I disable all the bloat and get set up. Fast forward to today, and it's still freezing randomly sometimes when I press that key. It's fine again after I lock the phone and unlock it so it's not too bad, but do I really want to lock and unlock my phone every 30 seconds while i'm using it? Anyone have a similar issue or solution?

I even did a factory reset, it still persists. Any help would be appreciated.
2nd February 2014, 02:44 AM   |  #2  
Senior Member
Thanks Meter: 507
 
2,504 posts
Join Date:Joined: Sep 2012
Quote:
Originally Posted by BinarySauce

Haven't seen any threads about this with the Razr HD(Verizon) yet.

So I cracked my screen a few days ago, had insurance, got a replacement, yadda yadda.

I was setting up my new Razr HD last night when I realized every like 4th time I press the recent apps (bottom right) key, the phone freezes.... So I shrugged it off hoping it would go away when I disable all the bloat and get set up. Fast forward to today, and it's still freezing randomly sometimes when I press that key. It's fine again after I lock the phone and unlock it so it's not too bad, but do I really want to lock and unlock my phone every 30 seconds while i'm using it? Anyone have a similar issue or solution?

I even did a factory reset, it still persists. Any help would be appreciated.

Do a safe boot. Hold the vol down at the first boot logo after a power up. This will keep data apps from loading.

Then as a last resort, look in dev section for matts 1.3+ util.
Which is a easy rsd like restore.

It may be a hardware issue.
3rd February 2014, 05:16 PM   |  #3  
AsurionCares's Avatar
Member
Flag Nashville, TN
Thanks Meter: 8
 
35 posts
Join Date:Joined: Sep 2013
Asurion Warranty Replacement
Quote:
Originally Posted by BinarySauce

Haven't seen any threads about this with the Razr HD(Verizon) yet.

So I cracked my screen a few days ago, had insurance, got a replacement, yadda yadda.

I was setting up my new Razr HD last night when I realized every like 4th time I press the recent apps (bottom right) key, the phone freezes.... So I shrugged it off hoping it would go away when I disable all the bloat and get set up. Fast forward to today, and it's still freezing randomly sometimes when I press that key. It's fine again after I lock the phone and unlock it so it's not too bad, but do I really want to lock and unlock my phone every 30 seconds while i'm using it? Anyone have a similar issue or solution?

I even did a factory reset, it still persists. Any help would be appreciated.

Hi BinarySauce!

Is your insurance coverage with Asurion? If so, we offer a 12-month limited warranty on all replacement devices. If you experience a warranty failure within that time period, and there is no physical or liquid damage, a replacement device may be provided at no additional cost. Feel free to email us at socialmediateam@asurion.com if you would like further assistance with a replacement. Be sure to include your claim# and contact information.

Thanks!

Asurion Social Media Team @AsurionCares
www.phoneclaim.com
4th February 2014, 12:33 AM   |  #4  
OP Member
Flag Vancouver
Thanks Meter: 3
 
55 posts
Join Date:Joined: Oct 2012
More
Quote:
Originally Posted by AsurionCares

Hi BinarySauce!

Is your insurance coverage with Asurion? If so, we offer a 12-month limited warranty on all replacement devices. If you experience a warranty failure within that time period, and there is no physical or liquid damage, a replacement device may be provided at no additional cost. Feel free to email us at socialmediateam@asurion.com if you would like further assistance with a replacement. Be sure to include your claim# and contact information.

Thanks!

Asurion Social Media Team @AsurionCares
www.phoneclaim.com

Small world! I just returned the phone to Asurion and got a working replacement.
The Following User Says Thank You to BinarySauce For This Useful Post: [ View ]
4th February 2014, 03:46 AM   |  #5  
AsurionCares's Avatar
Member
Flag Nashville, TN
Thanks Meter: 8
 
35 posts
Join Date:Joined: Sep 2013
Quote:
Originally Posted by BinarySauce

Small world! I just returned the phone to Asurion and got a working replacement.

We love a happy ending! You know where to find us if you need us!

Thanks,

Asurion Social Media Team @AsurionCares
www.phoneclaim.com
Post Reply Subscribe to Thread
Previous Thread Next Thread
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes


Top Threads in RAZR HD Q&A, Help & Troubleshooting by ThreadRank