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[Q] HELP! Jiayu G5 MTK6589T External Speaker Problem

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Twotems
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Unhappy [Q] HELP! Jiayu G5 MTK6589T External Speaker Problem

Hi all,
The external speaker on my G5 doesn't work for notifications and media. Even the touch and lockscreen sounds don't work. But when I'm on my softphone dialling app I have audio through the external speaker. Everything works fine when the headset is connected though. I've rebooted countless times, pulled the battery and even did a factory reset all of which didn't make a difference. I've tried Mobile Uncle but donít really know how to use all the features properly. I need help desperately because I really like this phone and don't want to go through the pain of returning it under warranty. It seems more of a software than a hardware problem or if it is hardware the only thing I can think is causing it may be a malfunction of the headphone jack (which I've only used twice). PLEASE HELP!
 
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