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[Q] Error while trying to update firmware via Kies

OP Meyhemg

24th November 2013, 06:20 PM   |  #1  
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Hello everyone

I have a Samsung Galaxy S4 GT-I9505 with stock 4.3 android of BTU (MJ7).
I entered today Kies to check for updates (like I do every few days) and I got a message my device got a newer firmware.

OK so I clicked on update and accepted the terms and started the update.
At first it wrote "Downloading firmware upgrade components" and right after it showed the error "Failed to run firmware upgrade.Unknown error occurred."

I googled the problem and I tried already resetting the computer and the device, re-installing Kies3 and re-installing the USB drivers. Nothing helped.
Moreover, when I check for updates through the device settings it says I have the latest firmware.
My Knox flag is 0x0 and the device status is written as official.
I don't have any other computer to check.

So what is the problem and how to solve it?
Is my computer at fault? Or the device? Or Samsung's servers?
And why when I check through device settings it says I have already the latest firmware?

Thanks in advance
Last edited by Meyhemg; 24th November 2013 at 06:22 PM.
24th November 2013, 07:41 PM   |  #2  
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OK I solved the issue by disabling the Avast antivirus.
My only question now is why the OTA service said I have the latest firmware at the same time that Kies offered me an update?
24th November 2013, 08:22 PM   |  #3  
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Quote:
Originally Posted by Meyhemg

Hello everyone

I have a Samsung Galaxy S4 GT-I9505 with stock 4.3 android of BTU (MJ7).
I entered today Kies to check for updates (like I do every few days) and I got a message my device got a newer firmware.

OK so I clicked on update and accepted the terms and started the update.
At first it wrote "Downloading firmware upgrade components" and right after it showed the error "Failed to run firmware upgrade.Unknown error occurred."

I googled the problem and I tried already resetting the computer and the device, re-installing Kies3 and re-installing the USB drivers. Nothing helped.
Moreover, when I check for updates through the device settings it says I have the latest firmware.
My Knox flag is 0x0 and the device status is written as official.
I don't have any other computer to check.

So what is the problem and how to solve it?
Is my computer at fault? Or the device? Or Samsung's servers?
And why when I check through device settings it says I have already the latest firmware?

Thanks in advance

Rule #1 Never update via KIES unless you don't know what are you doing...

KIES is for backup (what I never use) but all you need from them is samsung drivers... that's it
Last edited by erikasnoske; 24th November 2013 at 08:23 PM. Reason: grammar... :(
24th November 2013, 08:50 PM   |  #4  
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Quote:
Originally Posted by erikasnoske

Rule #1 Never update via KIES unless you don't know what are you doing...

KIES is for backup (what I never use) but all you need from them is samsung drivers... that's it

I replied and said that I succeeded in updating via Kies. The antivirus blocked the update.
My question is why this update didn't show up in device's settings via OTA?
7th February 2014, 07:44 AM   |  #5  
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KIES CANT UPGRADE NEW FIRMWARE(UNKNOWN ERROR OCCURED) on my GT-I9082....HELP PLS
tried via OTA but says number of roll-out updates exceeded try later or update thru kies...
then via KIES everything went fine but after downloading and before installing ....
(unknown error occred message)appears....
i even kept my anti-virus off but same prob...
pls help anybdy...
Thanks
19th February 2014, 09:36 AM   |  #6  
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managed to update gt-s5830 firmware from 2.2.1 to 2.3.3
Quote:
Originally Posted by AhmedAther

tried via OTA but says number of roll-out updates exceeded try later or update thru kies...
then via KIES everything went fine but after downloading and before installing ....
(unknown error occred message)appears....
i even kept my anti-virus off but same prob...
pls help anybdy...
Thanks

After searching the internet with the same problem I got so many responses some saying don't use kies, while others say kies is the way to go I decided to visit the Samsung website to see what they say about this particular error.
I had put in the link that will take you directly but am not yet allowed to do that as a new user.
anyway on the Samsung website I selected my mobile model etc till I got to a page where I got 2 options one to upgrade through kies or upgrade through fota. I chose kies. you will then see where it tells you to download the kies software. I had kies but I still took the choice to download.
during the download and installation process it will notice that u already have kies on your pc so it will ask you to remove these, you must agree to remove. from there just follow all the instructions, it worked my gt-s5830 has been updated from 2.2.1 to 2.3.3

hope this helps
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