[Q] [HELP] XPERIA V Restart/Crash Issues
Hi I humbly ask for your help for my xperia V, Its my first time to use android and my current phones are iPhone and Blackberry and never had issues like this.
My xperia V phone is not rooted and has the updated firmware of 9.1.1A something. Hongkong Phone, Has the updated firmware from the box, so everytime I restore/factory reset, no need for updates.
My problem is my phone keeps crashing and restart like crazy 2-3 days ago. I downloaded an app named 'Root External 2 Internal SD' without even realizing my phone is not rooted because its my first time. And after that maybe the crashes started, everytime I restart, restore, my phone is just the same nothing changes. Restart after 1-5 mins and sometimes now crash when I am navigating around. In airplane mode, the phone works great and its not dying or anything, also I can use the phone as an mp3 player, camera, wifi, all good.
I just want an opinion from an expert I will post videos too, if needed.
1. Did this app 'Root External 2 Internal SD' killed my phone because it was not rooted?
2. Do I need to root the phone to a fresh new ROM ?
3. If I dont need to root the phone(Warranty is not an issue) How do I restore it fresh from its stock Rom/Old ROM I feel I damaged it because of that application?
Any suggestion will help, please help me!!